Job Description

Details

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Reference number

432704

Salary

50,000
Circa
GBP

Job grade

Other

Contract type

Fixed term

Secondment

Length of employment

12 months

Business area

MAPS - Technology & Change

Type of role

Analytical


Information Technology

Working pattern

Flexible working, Full-time, Homeworking, Job share, Part-time, Compressed hours, Part year, Shift working

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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138 Cauldwell Street, Bedford, MK40 1SU, United Kingdom

About the job

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Job summary

Process Analyst

c.50,000 per annum

Bedford

12 Month FTC

Hybrid Working

Are you ready to become our new Process Analyst? Do you want to work for a purpose-driven organisation dedicated to making a positive difference in the lives of citizens across the UK?



The Process Analyst plays a crucial role in supporting customer-focused teams by ensuring cross-team and cross-Directorate processes are well-documented and communicated. This role involves mapping and analysing processes to identify more efficient and effective ways of working, ultimately enhancing the customer experience.

About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.


At the heart of the Money and Pensions Service are our values - caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We're not only looking for the best people to come and work for us, but we need people who align themselves with our values:

Caring

We care about our colleagues and the people whose lives we are here to transform.

Connecting

We will transform lives through our ability to make positive connections.

Transforming

We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to "bring their whole selves to work."


Our colleague and ally networks encompass LGBTQ+, neurodiversity, women's health, men's health, ethnicity, and diversity.

Job description

Role Overview

The Process Analyst will report directly to Senior Operational Improvement Manager . In this role, you will be responsible for:

Support the development and implementation of Directorate-wide policy on process and procedure governance Develop standard process documentation, including simplified process maps and standard operating procedures. Identify and document core processes across the Customer Directorate. Conduct process assessments and analyse data to identify local variations and areas for improvement. Collaborate with stakeholders to gather requirements and define process improvement goals. Lead and facilitate process improvement workshops and brainstorming sessions. Recommend process performance metrics to ensure ongoing efficiency and effectiveness. Work with IT and Directorate colleagues to leverage technology solutions for process automation and optimisation.

Person specification

Experience in process mapping (using a recognised format such as BPMN or Flowcharting) using software such as MS Visio and Miro. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Experience of using process improvement methodologies (e.g. Six Sigma, Lean)

Benefits

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Generous Annual Leave - 30 days plus Bank Holidays Pension scheme - contributions matched 2 to 1 (up to 10% of your salary) Interest-free loan for season tickets for buses and trains Cycle to work Scheme Subsidised eye tests & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers

Flexible Working

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Things you need to know

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Selection process details

Application Process

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Step 1: Submit Your Application

Open: 10th October 2025 , Deadline: 26th October 2025


Please submit an up-to-date CV that clearly outlines your recent experience and demonstrates how you meet the criteria for this role.

Step 2: Telephone Interview

Between: 10th October - 28th October 2025


Candidates who meet the initial criteria will be invited to a friendly, informal telephone interview with the Reed team. This is an opportunity to discuss your experience and gain further insight into the role.

Step 3: Final Stage Interview

Week commencing: 10th November


Successful candidates will attend a 1 stage formal interview with the MaPS team via Microsoft Teams

Duration: Approximately 1 hour Format: Competency-based questions and a task

Please note if we cannot decide which is the preferred candidate after 1 interview we will hold a 2nd stage interview

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Contact point for applicants

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Job contact :

Name : sophie rigney Email : sophie.rigney@reed.com
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Recruitment team

* Email : sophie.rigney@reed.com