Job Description

Position: Process ManagerContract Type: Permanent / Full-timeLocation: Baginton, CoventryShift: Monday-Friday 18:30-04:30Salary: xc2xa342,000Why choose DHL eCommerce UK?Want to work for one of the UKxe2x80x99s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!About the role:We are currently recruiting for a Process Manager, a key management role within the National Hub reporting directly to the Operations Management Team. This role will ensure the safe and efficient throughput of traffic within the various sortation areas of the Hub operation in accordance with the individual work area requirements.You will promote a team working culture with high priority given to work place safety and operational efficiency and you will have the ability to work and manage your own time as well as having the flexibility to cover all areas within the hub operation. This position will be 45 hours per week across five shiftsKey Responsibilities

• To ensure the effective planning and deployment of all operational resource in accordance with the work area requirements.
• To ensure all staff receives adequate training and that training remains concurrent in accordance with the work area requirements.
• To ensure all pre and post shift equipment checks are completed and reported in accordance with the work area requirements.
• To ensure all equipment defects are reported in accordance with the work area requirements.
• To ensure all KPI targets are achieved or exceeded in accordance with the work area requirements.
• Take initiative and make decisions that are right for colleagues, customers and the operation.
• To ensure we deliver a quality service to our customers and colleagues and a personal commitment to ensure quality through our Standard Operating Procedures (SOPs) to ensure we deliver consistency throughout our network.
• Compile and complete daily operational shift reports in accordance to work area requirements.
• Comply with company the Company Code of Conduct.

The ideal candidate will have:

• Minimum of 1 year working in a comparable or acting Management role.
• History of managing teams of 20+ operatives.
• Knowledge of resource management, deployment and training & development.
• Excellent communicator at all levels and be able to provide, receive and implement operational information and instruction.
• Computer literate particularly Microsoft office

What about career development?We take every employeexe2x80x99s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culturewhere everyonexe2x80x99s voice is heard, so you can shape your future career path at DHL ecommerceWhat will you need to do next?If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CVOur approach to Diversity and InclusionAs a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.Wexe2x80x99re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.

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