Job Description

Position: Process Manager
Contract Type: Permanent - 45 hours
Location: Baginton, Coventry
Shift: Night shift / Monday-Friday / 18:30-04:30
Join the UK's premier parcel delivery company
What you'll do:
Process Manager is a key management position within the National Hub, reporting directly to the Operations Management Team. You will ensure the safe and efficient throughput of traffic within the various sortation areas of the Hub operation, in accordance with the individual work area requirements.
You will promote a team working culture with high priority given to workplace safety and operational efficiency. You will have the ability to work and manage your own time, as well as the flexibility to cover all areas within the Hub operation.
Key Role Responsibilities:
To ensure the effective planning and deployment of all operational resource in accordance with the work area requirements.
To ensure all staff receives adequate training and that training remains concurrent in accordance with the work area requirements.
To ensure all pre and post shift equipment checks are completed and reported in accordance with the work area requirements.
To ensure all equipment defects are reported in accordance with the work area requirements.
To ensure all KPI targets are achieved or exceeded in accordance with the work area requirements.
Take initiative and make decisions that are right for colleagues, customers and the operation.
To ensure we deliver a quality service to our customers and colleagues and a personal commitment to ensure quality through our Standard Operating Procedures (SOPs) to ensure we deliver consistency throughout our network.
Compile and complete daily operational shift reports in accordance to work area requirements.
Comply with company the Company Code of Conduct.
What We Can Offer You:
We're proud to offer a workplace where everyone can thrive. Here's what you can expect:
Annual Leave: At least 28 days of annual leave (including Bank Holidays).
Career Progression
Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.
What We're Looking For
Minimum of 1 year working in a comparable or acting Management role.
History of managing teams of 20+ operatives.
Knowledge of resource management, deployment and training & development.
Excellent communicator at all levels and be able to provide, receive and implement operational information and instruction.
Computer literate particularly Microsoft office
At Evri Premium, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We're excited for the future. Let's deliver it together.
Every parcel, every person, every place - every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.
And it's not just customers and retailers who trust us. We've won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.
But we wouldn't be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you.

Skills Required