Job Description

Process Mining Consultant - Insurance

As a Process Mining Consultant (Insurance), you will work directly with clients to uncover process inefficiencies, optimise operations and enable data-driven decision-making. Leveraging leading process mining tools such as Celonis EMS, ABBYY Timeline, SAP Signavio, ARIS or UiPath Process Mining.

This is a client-facing, analytical role designed for professionals with experience in process improvement and a strong understanding of the insurance domain.

Discover

Translate clients' strategic goals into high-impact process mining use cases. Support the design and implementation of process intelligence solutions tailored to specific industry needs. Identify operational inefficiencies and root causes within core insurance processes such as claims, underwriting, reinsurance, and policy administration. Leverage domain experience in insurance payments or treasury functions to provide contextually relevant insights.
Enhance

Support value creation workshops and propose actionable process improvements opportunities. Assist in quantifying financial and operational benefits and communicating them to client stakeholders. Apply process intelligence tools (e.g. Celonis) to assess compliance and drive automation across workflows. Clearly articulate both strategic and operational process challenges unique to the insurance sector, while identifying opportunities for measurable improvement.
Monitor

Define the most relevant KPIs measuring the client's success Ensure enablement of the client to continuously improve processes Support long-term transformation efforts with clients through process transparency and data-driven action planning.
Candidate Requirements

2-4 years of experience in IT Consulting, Process Improvement, or a similar role, preferably within the insurance industry. At least 12-18 months of hands-on experience with process mining tools (Celonis, ABBYY Timeline, SAP Signavio, ARIS, or UiPath Process Mining). Proven ability to work with or support insurance operations such as claims, underwriting, policy administration, reinsurance, or treasury. Experience in analysing payments or cash flow processes within insurance is a strong plus. Comfortable building dashboards and visualizations for business process analysis. Familiarity with process mining concepts and the ability to use data-driven analysis to uncover operational insights and improvement opportunities. Strong communication skills with the ability to engage stakeholders at all levels. Interest in process excellence, operational transformation and digital tools within the insurance sector. Proficient in English; additional languages are an advantage
Job Types: Full-time, Permanent

Pay: 60,000.00-80,000.00 per year

Benefits:

Work from home
Experience:

Process Mining tools: 1 year (required) * Insurance: 1 year (preferred)