Job Description

Looking for a new challenge?




Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!


We are looking for an apprentice to join procurement team. The procurement team are always looking for smarter ways to buy in products and services . By joining us as an apprentice you will be working towards Procurement and supply chain practitioners (level 4) apprenticeship .

Contract: Initially a Fixed term contract for 22 months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.

Working hours: 35 hours per week is full time. As an apprentice you will be spending 20% of your time on off-the job learning, which includes attending lectures/tutorials with your training provider. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: 25,207

Location: London docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

The purpose of your role

As a fast-moving organisation with rapidly changing requirements, we need to buy a wide range of goods and services that best meet our needs - and offer good quality at the right price. O ur procurement team make sure that we are providing an efficient and effective procurement service. The procurement team play a vital role in managing and maintaining the supply of goods and services to the Financial Ombudsman Service, which is vital to our smooth operation.

You're

accountable foraEUR

You will be supporting the team on various categories of spend - such as communications , marketing, IT hardware and software , consultancy, and facilities management. You will:


M aintaining relationship s with stakeholders and suppliers to support procurement projects . Maintain records, reports and supplier contracts and getting new suppliers set up on our systems . Help to draft tender documents, procurement strategies and reports . Dealing with any supplier or end user queries that may arise . Contributing to the successful completion of procurement projects by providing support and guidance to colleagues . Generat ing reports and managing the administration of procurement projects .

Y

our

skills/

experience

includeaEUR

Good numeracy skills . Knowledge of Microsoft Office and Excel. Clear written and verbal communication skills. Inquisitive nature and a logical thinker. Strong work ethic. Organised with a keen eye to detail . Know what it means to be a good team player. Enthusiastic and willingness to learn.

O

ther requirementsaEUR

On enrolment onto the apprenticeship (September 2025) you will have achieved 3 A-Level passes at grades A to C or equivalent Level 3 qualification.
You will have achieved 5 GSCEs at grade A-C, including English and Maths (or equivalent qualification) . On enrolment onto the apprenticeship (September 2025) you will not be in full-time education or receiving of funding for other learning programmes.aEUR You will need a full UK Right to Work for the duration of the apprenticeship and have valid and eligible residency status and be resident in the UK for 3 years before the start of the apprenticeship. aEUR Full eligibility details can be found aEUR here aEUR at Annex A. If you are not sure if you meet the residency requirements, then please contact us before applying.

How to apply

To apply, please upload a current CV, which includes your qualifications. If you are still studying include your predicted grades. We will be review your qualifications to ensure you are eligible for the apprenticeship you have applied for.

Applications need to be submitted by 23:50 on 25 May.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

We welcome internal applications, to apply you must of passed probation and have no live development plans in place

The recruitment process

Once you have applied, the recruitment process is as follows:

Online tests:

The team will review qualifications once the job advert has closed. If you meet the qualification you will be emailed tests to complete, which must be completed within 72 hour. The tests are:


Cognitive Ability test to assess your problem solving, critical thinking & attention to detail


Workplace Behaviour Assessment, to evaluate if you'd be happy in the role applied for.

On-demand Video interview:

If you pass the previous stage you will be sent on-demand video interviews to complete. This is your opportunity to tell us why you have applied for an apprenticeship, and how you feel you would be a good for fit for the apprenticeship you applied for. You have 72 hours to complete this step. If you are successful, you will be invited to an interview.


We partner with Criteria to deliver the assessments & video interview. You can visit their website to learn more about the platform & read their privacy notice.

Face to face interview:

If you are successful after the video interview, you will be invited to an interview with your future team. Here we are looking to understand if you have the skills to excel in the apprenticeship. It is also your opportunity to learn more about the Financial Ombudsman Service & what you'll be doing as an apprentice. A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

Reasonable adjustments:

When you apply for a role there is a questionnaire to complete, which is where you can inform us if you may require any adjustments to the recruitment process. Some examples of things we can put in place may include: extra time for online assessments or video interview, alternative formats for on-demand video interviews.

aEUR<

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values





We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:


25 days holiday entitlement, with the option to buy extra or sell days


Generous pension


Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave


Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few


Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others


Employee Assistance Programme


Extensive opportunities for personal and career development


Fully equipped on-site gym open 24 / 7 (London office only)


Extensive Well-being resources including on-site therapists (London office only)


Beautiful and bright London office looking over the Thames and near to mainline stations


Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

We're proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.


We're committed to being a great place to work- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints.


We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.


We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service - and don't forget to follow us while you're there!


LinkedIn: Financial Ombudsman Service


Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us


Good luck with your application!