Procurement Customer Service Officer

Cardiff, WLS, GB, United Kingdom

Job Description

If you're looking for a career in Procurement that keeps you motivated, offers potential for personal development and puts you in a position to make a positive difference to the NHS in Wales, then NWSSP Procurement Services has a career that will interest you.



NWSSP Procurement Services is an established employer that supports the delivery of goods and services to NHS Wales. We aim to be a "trusted advisor" and indispensable partner for our customers on all procurement issues. We aim to be an organisation that is thought of positively by people who work both for us and with us, whilst adhering to a clear set of values that underpin everything we do. We are an award winning employer, regularly being recognised both locally and nationally for the work that we do for NHS Wales in the world of procurement.



We are committed to the development of our staff and each year we are able to support the progression of our staff through the levels of CIPS qualifications - our goal is to have a fully skilled, dedicated professional workforce that supports NHS Wales in all areas of the Procure to Pay process.



This role acts as a key link between NWSSP Procurement Services and its customers, promoting best practices in Procure-to-Pay (P2P) processes. The post holder supports the Senior Procurement Business Manager in delivering a professional procurement service aligned with the NWSSP Business Plan. They ensure the service is responsive, cost-effective, and adaptable to user needs, while driving national and local targets, efficiencies, and value-added initiatives. A core focus is on influencing procurement decisions, negotiating non-contract requisitions, and collaborating with partners to improve processes, standardise products, reduce costs, and enhance quality and service.



The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.



At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.



Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.



We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.



Excellent customer service is something we strive for, for both our internal and external customers.



Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/



NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.



You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

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Job Detail

  • Job Id
    JD3615435
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cardiff, WLS, GB, United Kingdom
  • Education
    Not mentioned