Job Description

Job description

WHO ARE WE?

Nirvana are a specialist travel agent and tour operator based in the North-East of England, arranging travel, accommodation and event logistical services for thousands of athletes, clubs and supporters travelling to sporting events across the globe.

Established in 1999, we are now one of the world leaders in Sports Travel. With an unrivalled passion for sports, events and travel, we use our worldwide knowledge and experience to provide comprehensive travel solutions that are designed to take away the stress from event travel.

ABOUT THE ROLE

What You'll Be Working On

You'll be part of the

Product & Revenue Team

, ensuring that our accommodation inventory is accurate, available and properly maintained across internal systems. You'll liaise with hotel suppliers, support financial administration and provide reliable data to other departments -- all of which directly supports the success of our product offering.

Key Responsibilities:

Inventory & System Management

Build and maintain hotel room blocks across internal systems, ensuring details like room types, capacities, pricing and dates are accurate Monitor and update stock across platforms to avoid overbooking and optimise availability and revenue

Supplier Liaison

Communicate with hotel partners to clarify contracts, update booking numbers and resolve discrepancies Develop and maintain strong working relationships with internal stakeholders and accommodation providers

Financial Admin & Reconciliation

Meticulously cross-check hotel invoices against confirmed bookings and contracted terms Investigate and resolve discrepancies before submitting for payment

Data & Document Management

Keep internal records, contracts, and communications well organised, up to date, and easily accessible Support Internal teams by providing booking data or updates related to accommodation changes or issues

Customer Communication (Issue Support

)

Act as a point of contact for customers when there are changes to their hotel arrangements or booking-related issues

What You'll Bring to the Team

You'll thrive in this role if you're process-driven, detail-focused and enjoy keeping things running smoothly behind the scenes. This is a role that requires accuracy, independence and excellent organisational and multi-tasking skills.

Key Skills & Qualities:

Excellent attention to detail and accuracy in data handling Strong organisational skills and the ability to manage competing priorities Confident communicator -- clear, professional, and solutions-focused Proficiency in Excel, booking systems and digital file management Proactive and dependable, with the ability to manage tasks independently Analytical mindset and strong problem-solving skills

Preferred Experience:

Previous experience in administration, travel or procurement Experience working with hotel contracts, inventory management or booking systems is a plus Interest in travel or sport is helpful to understand the broader context of our product

What You'll Get in Return

You'll be part of the team that ensures every detail behind the product is flawlessly executed -- from inventory accuracy to supplier co-ordination A chance to work on high-profile projects supporting global sporting events Clear structure, supportive leadership and defined career growth paths Flexible working options, travel industry perks and a friendly office culture

Ready to Apply?

Ready to bring your skills to a dynamic team at the heart of global sports travel? We'd love to hear from you.

Apply now with your CV and a short note explaining why you're the right fit for this role.

Note:

Due to the

complexity of data entry across multiple systems

, prior experience in

accurate data entry

is essential.

WHAT WE OFFER:

Starting salary of between 23,015-24,900 per annum, based on experience 25 days holiday per year + bank holidays Employer pension contribution Travel Insurance Personal Progression Plan Free Office car parking Partnership discount offers
This will be an office-based position, at our HQ in Newcastle Upon Tyne, however upon completion of probabtion, hybrid working is available at managers discretion.

If you are a

detail-driven, highly organised individual

looking for an exciting opportunity within a leading sports travel company, we'd love to hear from you!

Job Type: Full-time

Pay: 23,015.00-24,900.00 per year

Benefits:

Company pension Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) high-volume data entry: 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person