Job Description

The Product Consultant is required to take on an essential role in the Civica LG Division Services Team, working across a range of products and customers in the portfolio to deliver professional services consultancy on several concurrent projects.


The Product Consultant will develop an in-depth working knowledge of the Revenues and Benefits OpenRevenues solutions and associated service packages. The successful candidate will play a pivotal part in ensuring implementations are delivered successfully, on time and budget, and to a high level of customer satisfaction.


The candidate's knowledge and experience will help ensure that Civica is recognised as the leading supplier in the market place. The Product Consultant will achieve this through positivity, action, professionalism, customer service and industry knowledge.

Key Responsibilities

Provide all aspects of Professional Consultancy Services for Revenues and Benefits Products to Civica customers Provide Training on Civica Products to customers; including Delivery quality seminars to large customer groups. To implement and configure Civica software following Civica project documentation, implementation guidelines and quality standards. Identify opportunities to provide additional products and services Testing and due diligence during implementations & upgrades To produce and maintain documentation to high standards for internal and customer use, including user literature and configuration documentation To communicate effectively with customers in advance of agreed tasks, provide progress updates during and upon completion, highlight issues, and recommend follow-on actions. Customisation of software instances with the use of in house customisation language. Provide training in a remote and/or classroom and one to one formats Work with Customers to support User Acceptance Testing (UAT) of solutions delivered in projects, providing triage and issue resolution where possible and raising enhancements and defects with Product Teams Liaise with the Civica project manager and account managers Provide regular internal progress reports Manage implementation problems, escalating as appropriate

Requirements

Recent experience within a software implementation role for a software house or within the Local Government sector Good commercial awareness Ability to gather and define requirements, including documentation and appropriate customer sign-off Good presentation skills Excellent communication skills, both written and verbal Ability to take ownership of problems and see them to resolution Good under pressure Prepared to travel throughout the UK and Ireland Positive, Proactive & self-motivated A clean driving license Good customer service skills and ability to deal with customer queries and complaints Time management skills with the ability to work with minimum supervision

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Benefits

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.



We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Time Off & Work-Life Balance

? 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!

? Days of Difference - Up to 3 extra days off for volunteering.

Financial Well-being & Security

? Pension Contributions - 5% employer match to support your future.

? Income Protection - Up to 75% salary cover for long-term illness.

? Life Assurance - 4x salary tax-free lump sum.

? Critical Illness Cover - 25,000 lump sum (extendable to dependents).

Health & Perks

? Private Medical Insurance - Fast access to private healthcare.

? Health Cash Plan - Claim back physio, therapies & more.

? Dental Insurance - Cover for routine & emergency care.

? Affinity Groups - Join employee-led communities.

? Bounty Bonus - Refer a friend & get rewarded.