Job Description

About The Role


Hippo is seeking a Product Delivery Partner who can strategically manage multidisciplinary deliveries and day-to-day commercial operations. This role demands a hands-on approach combined with a strong focus on product leadership, ensuring delivery excellence and client satisfaction while supporting Hippo's long-term growth. While less senior than some other roles within the Delivery Partner cohort, this position is designed to provide room for progression and growth in the role.


You will report directly to an experienced Delivery Partner and work alongside a broader team of delivery specialists. Your primary focus will be supporting and improving product-led deliveries across both public and private sector clients, making prior experience in both contexts essential. You will contribute actively to developing new business, refining delivery methods, and maintaining high standards of client engagement.


You will also work closely with Hippo's Heads of Profession, leveraging your expertise in one or more core disciplines to help define best practice and mentor emerging talent. This role includes 30% utilisation across projects under your purview and offers a clear path for growth and increased responsibility.


Key Responsibilities


Lead product-focused, multidisciplinary teams across complex client projects, promoting collaboration and timely, high-quality delivery
Shape user-centred product strategies that drive successful outcomes for public and private sector clients
Continuously evolve Hippo's delivery and product methods in alignment with industry best practices and client needs
Identify client challenges and translate them into innovative product solutions that align with strategic goals
Strengthen client relationships and act as the primary escalation contact for delivery issues
Work closely with Client Partners to coordinate delivery and ensure commercial health across engagements
Support business development efforts by shaping product delivery approaches in proposals and bids
Review and advise on SoWs to ensure both commercial viability and delivery feasibility
Support complex bids, drawing on internal expertise to maximise success rates
Coach and mentor colleagues, particularly around agile product management and delivery practices
Support professional communities aligned to your area of specialism
Align with business development and marketing teams to support campaigns and account planning
Represent Hippo with industry partners and maintain relevant affiliations where applicable
Maintain a 30% utilisation rate across delivery assignments, offering direct value to clients through deep product and delivery expertise
Support experienced Delivery Partners in delivery assurance and commercial oversight
Skills and experience that you need
Extensive experience delivering product-led initiatives across both public and private sector environments
Demonstrated capability in leading multidisciplinary teams in complex digital projects
Strong commercial awareness, including financial tracking and margin management
Proven ability to interpret and advise on contracts, SoWs, and other commercial documentation
Excellent client management and communication skills, with a proactive approach to problem-solving and conflict resolution
Hands-on knowledge of digital delivery processes, agile methodologies, and the full product lifecycle
Track record of guiding teams through ambiguity to deliver impactful outcomes
Desired Skills and Experience
Familiarity with the Government and NHS Service Standard would be advantageous
Demonstrable experience shaping or delivering data-centric digital products with measurable impact


Hippo Values


Human - We are looking for someone who drives change through natural leadership not authority, someone that understands that at its core Hippo is a people business and this should be a major factor when making decisions


Pragmatic - We are looking for someone who understands that things won't be perfect


Ambitious - We are looking for someone who has high standards, who wants to do the very best for our clients, our people and someone who will get the job done


Appendix


Hippo professions are


Front or Backend Software Engineer (Polyglot)
Technical Architecture
Quality Assurance Tester
Data Engineer (Polyglot)
User Researcher
Interaction or Service Design
Content Design
Product Management
Delivery Management
Business Analysis
What makes us great
As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits:
Contributory pension scheme (Hippo 6% with employee contributions of 2%)
25 days holiday plus UK public holidays
Perkbox access for a wide range of discounts
Critical illness cover
Life assurance and death in service cover
Volunteer days
Cycle-to-work scheme for the avid cyclists
Salary sacrifice electric vehicles scheme
Season ticket loans
Financial and general wellbeing sessions
Flexible benefits scheme with options of:
private health cover
private dental cover
additional company pension contributions
additional holidays (up to an extra 2 days)
wellbeing contribution
charity contributions
tree planting


Diversity, Inclusion and Belonging at Hippo


At Hippo, we're dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.


We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.


Hi, we're Hippo.


At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.


We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.


Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.


Hippo locations


We are headquartered in Leeds and located across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide, so don't let location hold you back from applying. We welcome candidates from all over the UK who possess the flexibility to work from any of our locations. Plus, we offer a generous relocation support package of up to 8k to help make your move a smooth one. It's worth noting that, given the dynamic nature of our business, you may be required to work on-site at client locations or from your own home.


Schedule:


Monday to Friday
Work Location: Hybrid remote in Leeds LS1 4HT