Job Description

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Grow your career in Product Governance.If you're inquisitive, analytical, have excellent influencing skills and knowledge of health insurance products, this could be the role for you. We're looking for a customer focused person to join AXA Health's Product Governance team. You'll work 4 days per week. If you'd prefer a full-time role, we'd be open to this too.

As part of a small team, you'll complete and deliver complex and detailed analysis and reporting for AXA Health's products to provide assurance that they continue to meet the needs and wants of the target market and deliver fair customer outcomes.



At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at our Tunbridge Wells office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you'll be doing:

Gather insight and analyse and investigate management information (MI) against defined customer outcomes using data. This could include analysis of data in areas such as complaints, customer value, claims servicing, customer insight, pricing and lapse data. Report on your analysis and make recommendations to senior management to provide assurance around how our product are performing for customers and mitigate any potential customer detriment identified. Produce a range of thematic customer outcome assessments focussed on delivery of fair customer outcomes, with particular attention to vulnerable customers. Present your investigations and findings with recommendations to key governance committees, demonstrating good understanding of regulatory expectations in the light of any findings. Manage and develop new customer outcome MI, ensuring it's accurate and continues to meet the needs of assessment activities, and remains relevant through business, product and system changes. Share analysis of product changes made in previous product reviews, assessing for any evidence of actual or potential customer detriment. Advise AXA Health colleagues on customer outcome expectations to support strategic decisions on product benefits. Role model behaviours including stakeholder engagement and management, interpretation of MI and customer insight, report production and delivery of key findings and recommendations to governance committees.


Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

Analytical and numeracy skills. Report writing skills. Demonstratable understanding of AXA Health processes, including claims process, preferred. Health insurance product knowledge, with a focus on customer outcomes. Excellent understanding of FCA expectations in terms of customer outcomes. A good understanding of the wider regulatory environment that AXA Health operates in. Ability to self-manage own work and drive own development. Strong attention to detail and ability to see the wider picture. Influencing, networking, presentation and relationship management skills. Able to challenge, influence and drive change.


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.



This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:



Competitive annual equivalent salary of up to 46,250 dependent on experience (full time equivalent) Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 28 days annual leave plus Bank Holidays (full time equivalent) Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts


To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk.



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Who we are:

At AXA Health, we're passionate about helping our members to put their health first, whether that's individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there's a problem, our members can be confident we'll guide them, every step of the way.


Salary: Up to 46,250 dependent on experience (full time equivalent)