Job Description

Here at Mitchells & Butlers, we own and run more than 1,600 pubs, bars and restaurants including the stylish All Bar One brand, legendary Miller & Carter steakhouses, and the iconic Toby Carvery, alongside our Mediterranean Brands Ego & Pesto. We are Mitchells & Butlers, and we set the industry standard within hospitality.



As we continue our digital transformation journey through innovative and fast-moving initiatives, we have a unique opportunity for an experienced and passionate Product Manager to join us on a 12 month fixed term basis.





In your role as Product Manager, you will own the vision and strategy for one specified Digital value stream, Lead the definition of a feature roadmap that facilitates the achievement of the specified value stream goals, alongside owning a development and dependency plan to deliver the roadmap in collaboration with key partners (e.g., technology, marketing, data, legal, and product).





We're looking for someone with a passion to be creative and innovative and with the ability to take others on the journey with you. You'll be a self-motivated, commercially astute and have the vision to add real value to our business and guest experience.



In this mobile role, you will be based at our Head Office in Birmingham City Centre for 1-2 days across the week.

You will be well rewarded:

Love eating out? You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we've got you covered. Company Car or Car Allowance. Flexible working - to fit around the other important things in life . On top of all this, we offer; a pension, 26 days paid holiday, high-street shopping discounts, an online wellbeing hub; and we even give you free shares!

The Opportunity - Product Manager

Own the success of the roadmap and measurement of key KPIs e.g. sales and profit, conversion, engagement, spend. Identify trends in the market which can feed into the value stream and uplift commercial success. Lead stakeholder sessions and create business discovery documents that outline the goals, KPIs, epics to achieve each feature. Engage with the UX agency to formulate guest journeys and wireframes that visualize the feature. Work with business change to validate hypothesis with brands, identify pain points, and take a pro-active role in setting up and executing a successful pilot. Work with the reporting analyst and associated data reporting teams to ensure data, reports and dashboards are available for feature success tracking. Management of sprint team in place to deliver on the development plans. Participating in regular scrum ceremonies (acting as the business driver behind initiatives and ensuring delivery milestones are agreed and on track) Supporting with blockers, risks and issues. Tracking progress of sprint team against milestone plans. Working closely with senior product managers to collaborate on digital strategy, vision and digital team organisation. Supporting in the engagement with relevant third party integration and SaaS providers, including relationship building, documentation and solution exchange, contracts / legals, planning and delivery. Supporting senior product managers with internal and external legal teams, sourcing information for contract discussions, work order definitions, and ensuring compliance with regulations such as GDPR. Working with Brand and Central marketing teams to optimise M&B's customer lifecycle marketing strategy (targeting increases in conversion, engagement, retention, LTV, and improvements in SEO and UI design) across existing and new channels.

What you'll need to bring to the Product Manager role:

A strong track record of having managed digital transformation within a retail / e-commerce environment (multi-brand experience preferred) and experience of working within a cross-functional / collaborative environment. Experience of working as a product owner / product manager (an understanding of agile development principles and methodologies). Deep experience in writing detailed epics and stories. Strong stakeholder management & presentation skills. Highly analytical, detail focused - with experience of test and learn methodologies. An understanding of GDPR and data management. Understanding of core UX/UI principles and good customer journey design. An appreciation of advancing technologies such as Data Lake, ChatGPT/CoPilot, and Campaign Management / Recommendation Engine Tooling. Some knowledge of AI & Machine Learning Principals and how these can be used within an ecommerce environment i.e., in journey messaging capabilities, Personalisation, and Next Best Actions. Tooling experience with Office 365 suite, AHA, JIRA, Azure Dev Ops, Dynatrace, GA4 and Figma.

Qualifications:

A relevant digital, management or technical degree.
Product Manager accreditation (preferred)

What makes Mitchells & Butlers a great place to work?

To us, a career isn't just about 'clocking in'. We really care about our colleagues, and we're an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger.

Closing Date: 11:59pm Monday 23rd June 2025