Job Description

About Safecall

Safecall is a whistleblowing service provider, helping organisations establish an independent, safe and confidential reporting system since 1999. Our whistleblowing hotline and online reporting allows employees to Speak Up and report their concerns to the highest levels of management. We recognise the value of an effective whistleblowing programme in supporting both employers and employees to address wrongdoing in the workplace.



We support over 1,000 customers in 100 countries globally. In our 20 year history we have successfully managed tens of thousands of cases on behalf of our clients and their employees.





Law Debenture is our parent company, an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition, on a day-to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 132-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines including Safecall.





We're on a journey to shape a culture we're all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working with us, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.

Role Overview

We are recruiting for a Product Manager to join our fast growing and ambitious whistleblowing division working alongside our Operational and Commercial teams based in Sunderland and IT team based in London. In an ever-evolving digital world expectations of cutting-edge technology to enable us to maximise efficiencies are key to any successful business.



We are looking for a highly innovative Product Manager to create digital offerings for our clients. You will be a naturally curious individual who is interested in new and emerging technologies with demonstrable success in delivering new software products, that delight customers, on time and within budget.



You will be a great communicator capable of understanding and articulating customer and market requirements and disseminating them for a development team to deliver. You will have a high attention to detail and will take great pride in managing and delivering successful projects.



This is a high profile, exciting role which would suit someone who enjoys cradle to grave new product delivery.

Main Duties

Define and drive the strategic product vision for our whistleblowing solutions, ensuring alignment with business objectives and market leadership position Identify and evaluate emerging technologies (including AI, automation, and analytics) that could enhance product capabilities, improve user experience, or create operational efficiencies Competitor analysis - full understanding of main competitors offerings, strengths and weaknesses, their unique selling points and how we position our product to win against them in the enterprise market. Not limited to but including Navex, Conversent, SpeakUp and EQS Lead market analysis to identify untapped opportunities and develop innovative approaches that position our solutions at the forefront of the whistleblowing industry Establish and maintain a forward-looking product roadmap that balances immediate customer needs with long-term strategic positioning and technological innovation Cultivate relationships with key development partners and customers, creating a collaborative ecosystem that drives product innovation and maintains our competitive edge Develop compelling, ROI-focused business cases for strategic investments in our product suite, with particular emphasis on technologies that deliver measurable improvements in efficiency, security, and user experience Foster an innovation culture within the product team, encouraging creative problem-solving and strategic thinking to address complex customer challenges Orchestrate customer workshops and advisory boards to gain insights into evolving market needs, translating these insights into strategic product initiatives Champion the integration of emerging technologies such as AI, machine learning and advanced analytics to enhance data processing, reporting capabilities and predictive insights Direct the prioritisation of the product backlog, ensuring resources are allocated to initiatives that deliver maximum strategic value and competitive differentiation Evaluate potential partnerships and integration opportunities that could extend our product capabilities or open new market segments Lead strategic planning for product scaling, ensuring our technical architecture supports growth while maintaining performance and security

General Duties

Contribute to the LawDeb culture positively, attend meetings as required, and carry out duties willingly and diligently Where regulatory rules apply, abide by these in spirit and fact Carry out such other tasks as you may be reasonably directed to do by your line manager and the senior management team from time to time Undertake training and development as appropriate and engage fully in the performance management process

Is this you?

Demonstrable experience of delivering new software products that achieve revenue targets, on time and within budget Innovative thought leader with experience of speaking at conferences and inspiring organisations to invest Experience of successful software / application delivery from concept to implementation Experience of working with C Suite to influence buying decisions with well thought out business cases Keen interest and experience of incorporating new concepts and technologies within products Experience of working with AI Entrepreneurial - seeks and identifies opportunities to maximise value for the end user and the business Able to negotiate and influence in all directions Strategic thinker with ability to produce excellent Product Vision and Roadmap Voice of the customer/user Understanding of the full development lifecycle Works well within a team and able to adapt style to suit audience Collaborative and effective communicator Experienced presenter

Your Reward

Competitive salary with annual review and performance bonus scheme Generous pension contribution Full healthcare cover Health cash plan Life assurance Attractive office space

Things To Note

People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that's fuelling our growth.



LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.



Here's the legal bit: please note that we have a thorough referencing process, which includes credit and criminal record checks.



If you'd like to find out more about LawDeb and our open vacancies, please contact our careers team on careers@lawdeb.com.