Job Description

About sales-i UK Ltd., a SugarCRM Company

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we're on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we're building a culture that values personal and professional growth--and we're proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you're in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

SugarCRM is a global leader in customer experience software. We help businesses around the world deliver exceptional customer experiences by providing a CRM platform that automates, accelerates, and simplifies everything it touches.
We're growing fast and looking for amazing people to join our journey. If you want to work on a team that values creativity, collaboration, and the relentless pursuit of excellence, SugarCRM is the place for you.

We're looking for a

Product Operations Manager

to help supercharge how we bring innovation to life at SugarCRM.
In this role, you'll be the operational heartbeat of our Product Management organization -- ensuring that ideas move smoothly from concept to delivery. You'll help us scale our product processes, optimize tools, and give our teams the clarity and visibility they need to build the next generation of Sugar products.
This is an

individual contributor role

for someone who thrives in fast-paced environments, loves solving process challenges, and takes pride in driving measurable impact through operational excellence.

Impact You'll Make:

Streamline the Product Lifecycle:

Build and manage the processes that take new product ideas from discovery to delivery.

Own the Tools:

Act as the go-to expert for our product management systems -- ensuring our roadmap data is accurate, consistent, and actionable.

Boost Visibility:

Create dashboards, reports, and insights that track roadmap health, release progress, and product performance.

Drive Process Excellence:

Partner with Product Managers, Engineering, and Design to align planning cycles, backlog grooming, and release readiness.

Improve the Flow of Innovation:

Identify bottlenecks, drive operational improvements, and continuously evolve how our teams work together.

What We're Looking For:

5+ years

of experience in Product Operations, Program Management, or a similar role within a SaaS or technology company. Deep familiarity with tools like

Pendo, Productboard

,

Aha!

,and

Jira

or similar product management tools. Proven ability to implement and optimize processes that improve team efficiency and collaboration. Strong understanding of Agile and Lean methodologies. Exceptional organizational and communication skills -- with a knack for simplifying complexity. Analytical mindset with experience creating reports and KPIs for product and delivery performance. A proactive problem solver who thrives in ambiguity and takes ownership from start to finish.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
UK Pension Scheme Private medical and dental insurance Health &Wellness Reimbursement Program Unpaid sabbatical leave Educational Resources - Career & Personal Development Program Various discount programs (i.e. travel, virtual exercises classes, etc.) We are a merit-based company with many opportunities to learn, excel and grow your career!


#LI-Hybrid

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.