Job Description

Product Operations Manager

Salary: \xc2\xa345,000 - \xc2\xa355,000 dependent on experience

Permanent opportunity

FT 35 hours per week

Remote (may be required from time to time to attend one of our hubs for the purpose of collaboration (Crawley, London or Ashford)

This is an exciting opportunity to join an established team as the new Product Operations Manager. This is a key role in ensuring our customers\' holidays operate smoothly so you can expect to be immersed in the world of our Touring holidays, working with a wealth of global suppliers and internal stakeholders to ensure a seamless and prompt service for all.

You will be responsible for leading and developing a team of Product Executives to drive operational simplification within the function. This is an exciting opportunity for someone who enjoys people and stakeholder management well as operational duties. Experience within a similar role is a must!

This is a fully remote role but you may be expected to attend our hubs from time to time as well as the expectation to travel sometimes at short notice.

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Role Responsibility

• Owning and managing the global touring product operational function
• Leading and developing a team of Product Executives within Product Operations
• Drive consistency and efficiency of all processes within the Product Operations team
• Working with suppliers, DMCs, hotels and transportation companies
• Working closely with all internal stakeholders, taking a collaborative and solution-based approach
• Ability to communicate effectively at all different levels
• Management of the operational escalations that arise with a prompt and calm manner, liaising with the relevant people to ensure resolution
• Maintain close and effective working relationships between Product Operations and Product Management teams. No silos
• Support the Product Director in delivering the agreed product strategy playing and active part in the direction of the operational function
• Ensuring products meet company Health & Safety standards with necessary due diligence
• Being an active part of the Quality process; working closely with Product teams to continuously improve customer satisfaction
• Foreign Travel as needed to solve operational issues and gain knowledge of destinations
• Representing at the highest levels with suppliers
• Play a key role in any crisis situation

The Ideal Candidate

• Knowledge of working in a group tour operating environment
• A proven track record in travel Product Operations Management
• Extensive people management experience and exposure to managing or guiding a team
• Ability to act as a senior ambassador for the company
• Exceptional influencing skills with experience working with internal stakeholders, suppliers, hotels and transportation organisations
• Excellent communication and interpersonal skills (written & verbal)
• High level of numerical skills
• High level of operational experience
• Initiative, diplomacy, tact and sound judgement
• Highly organised and disciplined
• Ability to follow through targets and objectives
• Flexibility to travel, sometimes at short notice

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\'s why we have put together an amazing benefits package for all colleagues.

At Saga we\'re flexible which means our colleagues have total autonomy over where they work - home, hybrid or hub. This role can be worked on a fully remote basis but you may be required from time to time to attend one of our hubs for the purpose of collaboration (Crawley, London or Ashford).

We have an award-winning wellbeing programme, modern family-friendly policies including premature baby leave, enhanced maternity and paternity leave and our unique grandparents\' leave policy.

Benefits available to all colleagues:

• Competitive salary between \xc2\xa345,000 - \xc2\xa355,000
• 35 hours per week, Monday-Friday (9am-5pm)
• Fully remote role but you may be required to attend one of our hubs (London, Ashford or Crawley) when required
• 25 days holiday + bank holidays
• Option to purchase additional 5 days holiday
• Pension scheme matched up to 10%
• Life assurance
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity, paternity and grandparent leave
• Company performance related annual bonus
• Income protection
• Access to Saga Academy which includes a comprehensive range of online courses, talks and much more

About the Company

Over the past 70 years we have become the UK\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

\xe2\x80\x8bSaga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga