Job Description

We're seeking a commercially minded and strategically connected Product Owner - Energy to lead the development and delivery of our energy propositions for EV customers. This role is central to Motability Operations' ambition to reduce the total cost of EV ownership, unlock energy flexibility, and help customers access better, simpler charging at home and on the move. Our vision is that owning an EV can bring down not just the cost of mobility, but also household bills.
Motability Operations will own Europe's biggest EV fleet. You'll lead a team focused on how we can ensure our customers benefit from the huge opportunity this creates in energy. You will design and deliver smart energy products - from monetising our assets through smart charging, to working with OEMs and energy suppliers on emerging technologies like vehicle to grid.
Crucially, you'll also act as a bridge between innovation and scale - bringing commercial insight, delivery discipline, and stakeholder fluency to this evolving space. We expect this role to grow as our EV fleet grows and energy becomes a central part of our proposition.
Key Responsibilities
Strategic Roadmap & Vision

• Refine and evolve the roadmap for Motability Operations' energy propositions - covering smart charging, home energy offers, flexibility services and system value
• Ensure the roadmap reflects both customer opportunity and alignment with MO's electric strategy, commercial goals, and Scheme sustainability
• Translate strategic themes (e.g. affordability, inclusion, grid readiness) into testable, value-creating product features

Stakeholder & Commercial Alignment

• Act as the central point of coordination between product delivery and commercial strategy in the energy space
• Engage internal stakeholders - including pricing, customer operations, finance, and transformation - to align energy propositions with wider product and service offers
• Manage external stakeholder input (e.g. aggregators, energy suppliers, policy leads) to ensure partnerships are commercially structured and delivery-ready
• Shape and validate the business case for each initiative, balancing value to the customer with long-term impact on the scheme

Backlog Ownership & Delivery

• Own the energy squad backlog, maintaining a clear line of sight between sprint-level work and quarterly OKRs
• Write high-quality user stories and acceptance criteria that balance customer needs, technical feasibility, and market constraints
• Prioritise initiatives based on strategic fit, customer value, regulatory timing, and commercial potential

Measurement & Continuous Improvement

• Define and track key metrics, for example energy savings, flexibility revenue, tariff uptake, and customer satisfaction
• Use customer feedback, behavioural data, and system modelling to refine proposition design
• Collaborate with the Electric Implementation & MI Lead to ensure tracking is integrated into broader divisional reporting

About You
You're commercially curious, analytically sharp, and able to lead delivery in a complex, regulated, and fast-moving domain. You understand both energy and mobility - but more importantly, you understand how to build propositions that work for real people, while aligning with organisational goals.
Minimum criteria:

• Proven experience as a Product Owner OR Product Manager in energy, mobility, or connected services.
• Strong commercial acumen - able to contribute to or build business cases and evaluate proposition performance.
• Demonstrated experience shaping or delivering energy products (e.g. tariffs, flexibility, smart charging).
• Ability to manage diverse stakeholders (internal commercial/ops/finance OR external suppliers/aggregators/regulators).
• Familiarity with energy systems OR EV charging platforms OR smart home technology.

Desirable criteria:

• Direct experience in flexibility markets OR aggregator partnerships OR TOU tariff design.
• Understanding of energy regulation OR network value-stacking (V2X, DSR, etc.).
• Experience working with or within a regulated organisation, especially where customer inclusion is critical

About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
We find solutions
We drive change
We care
As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Skills Required