Job Description

Job Overview

JOIN THE TEAM

At Tool Connection we pride ourselves on offering the best customer service and after care to our customers and their clients. Our Service department is a wealth of unrivalled knowledge and expertise when it comes to our ranges of tools.

We are searching for a customer focused, dynamic, well organized, confident, and technically minded Product Service Manager to lead the newly structured Service and Product Quality Control department.

The department is made up of two departments: Service and Repair and Product quality control.

The Role:

Whilst you will oversee the wider team, your day-to-day role will be based in our recently refurbished, high specification Service lab where no two days will be the same.

Processing returns and repairs, corresponding with customers to resolve problems, liaising with internal departments, conducting rolling stocktakes whilst following health and safety guidelines is what a typical busy day looks like for the team.

In your role as Manager, you will also be responsible for employee wellbeing, supervising daily tasks, authorising holidays through the digital system, training, and continuous development of your team.

Reporting and inventory management, whilst working within/towards department set KPIs with also be included in this role.

The Person

:

Excellent communication skills with both customers and in house personnel.

Ability to engage confidently with customers to provide a first-class service.

Previous experience working as a mechanic or mechanical /electrical service engineer would be an advantage.

Experience of testing and repairing electrical and mechanical components.

Supervisory/Managerial experience preferred.

Team player with a flexible attitude and ability to work on your own initiative.

Ability to adapt and accommodate changing workloads and deadlines.

A knowledge of SAP B1 would be an advantage but is not essential.

Proficient in Excel and Word - a confident computer user.

The ideal candidate will come from a tool or automotive. However, we highly value enthusiasm, drive and positivity and would therefore welcome applications from candidates with experience in other sectors with those important transferable skills.

Salary and Benefits package

Our salary range for this role is from 30k to 35k dependent on experience, we can tailor a package based on your skills and experience should we reach the offer stage.

We believe that our staff are a fundamental part of our success and want our employees to feel valued and appreciated and have created a benefits package that helps assist a work/life balance and supports the welfare of our employees.

Our Benefits:

FREE Holidays in our very own company holiday homes

Your Birthday off in addition to your annual leave

Christmas Savings Club with company contribution

Paid day off for your child's first day at school

Paid day off when you become a Grandparent

Salary sacrifice schemes - Cyclescheme and Techscheme

Enhanced company sick pay

Life Assurance scheme

Employee assistance programme

Access to Virtual GP Service

Staff discount on our products

Pension scheme

25 days holiday plus 8 bank holidays

Long service rewards

Christmas Bonus

Refer a friend scheme, with bonus payment

To enhance the well being of our employees whilst at work we provide complimentary fresh fruit, mental health and bereavement support from our in-house trained teams. Our toilet facilities are equipped with discreet emergency boxes, with sanitary products available. Free eye tests are encouraged and available for all employees and a company contribution for any new prescription, is available to all VDU users. When you arrive on site, we have plenty of secure off road, onsite parking for both cars and motorcycles and designated disabled parking for those who need them.

Not forgetting our employees' families, we hold social events for all ages - where the only aim is to have fun!

Tool Connection encourage all employees with personal development and self-improvement. Full training is provided onsite and employees are supported with additional training or qualifications if desired.

Your journey within the business will be unique to you, your skills and commitment, with great prospects to step up the ladder we encourage growth and ambition in every role.

If you would like to find out more about the advertised role or the business, please contact our friendly HR team on recruitment@toolconnection.co.uk or give us a call on 01926 818193.

Benefits:

Casual dress Company car Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free flu jabs Free parking Life insurance On-site parking Referral programme Sick pay Store discount
Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Schedule:

Monday to Friday
Work Location: In person

Reference ID: ServiceTeamLeader25