Job Description

About The Role

SMT GB is seeking a Product Specialist to be responsible for providing effective, efficient high level technical support for Volvo products, working closely with the Regional Management Teams, SMT approved Dealers, SMTGB depot personnel within your designated geographical area.

What you will be doing:

To provide technical support to the Dealers, SMTGB staff and customers, carry out site visits where necessary, and attend meetings with customers either at SMT depot, dealer or customer premises. Investigate, diagnose, liaise and report, where unusual failures / customer complaints have occurred. Report unusual & repetitive failures into the Chain reporting system. Ensuring that communication of the issue is clear & concise. Highlight dealer engineer training requirements through engineer assessments in partnership with Dealers and Regional Management. Build and maintain relationships with the Dealer network and customers, maintain relationships with key and existing customers. When required assist the sales support department with technical modifications, supplier product testing and evaluations, including the preparation of documentation. Use information collected from failure investigations to aid the company in invoice disputes and / or use the information to resolve further issues. Become aware of competitor after sales field activities and feed these back through the technical support team. Hold regular documented meetings with dealers to discuss current and on-going cases. On request investigate and advise on all dealer technical issues including warranty and customer disputes. Carry out formal and informal product training. Carry out specific Product Training in support of SMTGB Training Department.

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

Proven experience within the construction industry Hold a recognised Apprenticeship NVQ 3 with Construction Equipment or Engineering based field or equivalent work experience A sound understanding and working knowledge of all VCE products Extensive knowledge of Electronics / Hydraulics Specialist in fault finding and troubleshooting Excellent communication and interpersonal skills Ability to build and maintain relationships with customers Self-motivated and driven to achieve results Ability to work independently and as part of a team Prepared to travel inside and outside of the UK for client visits and product training A valid driver's license

Desirable:

E-Mobility Knowledge / training / awareness

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

5% Employer Pension contribution 25 days annual leave + Bank Holidays Cycle to Work Scheme Life Assurance 4 x annual salary Yulife - Wellbeing App offering discounts and vouchers Financial/Physical/Mental Health Counselling and Coaching sessions Free Will writing service EAP, which includes 24/7 Doctor access Healthshield - Cashplan for all employees Family Friendly policies * Company events