Job Description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.
About you:
Working closely with healthcare organisations, you'll align product functionality with operational goals, drive business change, and ensure successful solution outcomes. You'll bring expertise in Electronic Patient Record (EPR) systems, particularly within mental health services, and guide clients through digital transformation and compliance.
Confident, adaptable, and collaborative, you're comfortable managing stakeholders, working remotely, and travelling to customer sites to build strong relationships and deliver hands-on support.
Day-to-day, you will:

• Deliver remote and on-site support, including workshops and EPR system configuration tailored to healthcare service models.
• Align product capabilities with customer goals, acting as a trusted advisor throughout the solution lifecycle.
• Ensure compliance with national standards (e.g. CQC, NICE, NHS frameworks), especially within mental health services.
• Lead business change initiatives, developing transformation roadmaps and stakeholder engagement strategies.
• Collaborate across internal teams to represent customer needs and influence product development.
• Drive user adoption through discovery, training, workflow design, and continuous feedback to optimise outcomes.

Your skills and experiences might also include:

• Direct experience with EPR system configuration and customization in healthcare environments.
• Deep understanding of mental health frameworks, including CPA, Mental Health Act, and NICE guidelines.
• Proven experience in business change management, stakeholder engagement, and readiness assessment.
• Strong knowledge of healthcare regulations and service structures across acute, community, and specialist care.
• Background in healthcare tech as a Product Specialist, Implementation Consultant, or Change Consultant.
• Skilled in designing SOPs, training materials, and benefit realisation plans to support transformation.
• Excellent communication, analytical thinking, and a passion for driving innovation in healthcare delivery.

What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.

Skills Required