Job Description

Why join ERIKS?

At ERIKS UK&I, our Power Transmission team plays a vital role in keeping industry moving. Specialising in the supply and support of mechanical drive components, we help customers maximise uptime and minimise maintenance across a wide range of industrial applications.

From bearings, belts, chains, and couplings to gearboxes and motors, our Power Transmission specialists provide technical advice, product selection, and bespoke solutions designed to improve performance, efficiency, and reliability.

Whether it's supporting day-to-day operations or delivering engineered upgrades, our team combines deep product knowledge with hands-on experience to solve real-world challenges and keep our customers one step ahead and shape the future of engineering excellence together.

Location:

Kingswinford

About the Role:

Perform daily duties related to the Power Transmissions product group, such as Query Management, Inter-branch Transfers, Requisitions, Orders, Works Orders, Outstanding Orders, Quotes, Tender Responses, and Project Costing & Quotation Provide viable price and delivery recommendations based on available system information Resolve supplier issues on Delivery performance or returns, credits etc. Monitor Shared Outlook Inbox, Monitor Personal Outlook Inbo Help educate and build product power transmissions product knowledge within the branch network Assist with order book to ensure accuracy of monthly targets, OTIF and business reporting requirements. Supplier interaction/relationship building with core suppliers Eriks Branch Network. Contribute towards continuous improvement by proactively making suggestions and taking the lead. Assist and participate with any training needed - system and product training.

Hours of Work:

08.30am - 5.30pm - Monday to Friday

40 hours per week

1 hour break

Key Skills, Experience & Requirements:

Experience in an internal sales or customer service function Desire & competence to deliver excellent customer service Capable to provide product / commercial solutions Ability to manage and prioritise own workload Working knowledge of MS Office applications - Namely Word, Excel and Outlook. Experience in a technical biased role I.e. engineering, product, solution sales etc. Excellent written and verbal communication skills (English) Ability to work effectively individually and within a team in person and remotely Flexible attitude with a curiosity to learn and develop Focused on quality with an eye for detail. Ambition to win and to develop

Who are we?

We're ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better.

With 170 sites across the UK and Ireland, you're never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are.

We're proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward.

We're building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren't just words, they're central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, you'll find it here.

So... what are you waiting for?

Let's build something remarkable together.

ERIKS is an Equal Opportunities Employer.

INDMAX

Job Types: Full-time, Permanent

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking
Experience:

Customer Service: 2 years (required) Engineering: 2 years (required)
Work Location: In person