Job Description

Location: Crawley, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow\'s possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that\xe2\x80\x99s why we offer you the flexibility to do what\xe2\x80\x99s important to you; whether that\xe2\x80\x99s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Product Support Engineer

Crawley

Closing date for applications: Thursday 15th June 2023

Our Opportunity:

• Acting as a point of contact for engineering queries relating to any aspect of the products
• Originating and implementing design changes to the products and related facilities
• Providing technical advice and assistance to other business and engineering functions and to the user community
• Applying product knowledge to other programmes and to the acquisition of new business.

What the role has to offer:

Within the defined timescales, costs and technical requirements specified, to perform all of the following:

• To have technical familiarity with the products\xe2\x80\x99 design and implementation
• To be knowledgeable about the techniques and technologies used in the design and implementation of the product
• To have understanding of the domain in which the product will be used and the imperatives of the user and customer communities
• To address obsolescence, reliability and supportability issues arising in the product
• To initiate, approve and advise on the embodiment of changes to the products to (a) address supportability events and (b) improve the utility (functionality, performance, and supportability) of the products
• To provide technical expertise to manufacturing, test, and repair activities which relate to the products and to effect improvements to the processes and related equipment
• to provide engineering advice and direction to subcontractors and assume responsibility for engineering aspects of procurement
• To organise and lead the execution of the above tasks where a team of people is required to conduct them, managing the work into which he / she has divided it, using allocated resources and with responsibility for identifying changes in resource requirements and seeking / negotiating a share of common resources.
• To represent the company in technical interactions with external organisations which concern the products Ensure that any assumptions and dependencies associated with the solutions are identified, recorded and maintained.

Additionally, to have the capability to perform all of the following:

• To initiate, approve, issue and present any documentation covering this work
• To produce estimates for packages of work.
• To plan, control and co-ordinate the work in order to produce designs on time and to the specified requirement by one or more of the following:

• Motivating and managing a team to produce desired objectives.
• Pro-actively monitoring and assessing the performance of sub-contractors

• To disseminate product knowledge and product application within the company
• To liaise with other team members, project teams, disciplines, groups and subcontractors on technical and programme matters.
• To undertake feasibility studies and the preparation of proposals and tenders, co-ordinating the activity of supporting staff as required
• To develop any assigned staff through coaching and to provide learning opportunities for assigned staff based on the product and its support and deployment
• To ensure effective collaboration between engineering and other disciplines in the execution of all works relating to the product
• To ensure that designs are developed, documented, tested, controlled and maintained in accordance with company procedures.
• To provide progress reports as required by company procedures and practice
• To participate in visits / trials and represent the company on / off site where necessary
• To ensure compliance with all company safety and security procedures

About you:

• A - Aware: The person is able to understand the key issues and their implications. They are able to ask relevant and constructive questions on the subject. This level is aimed at roles that interface with TLSE and therefore require an understanding of the TLSE role.
• SP - Supervised Practitioner: The person displays an understanding of the subject but requires guidance and supervision. This level defines those engineers who are \xe2\x80\x9cin-training\xe2\x80\x9d or are inexperienced in that particular competency.
• P - Practitioner: The person displays detailed knowledge of the subject and is capable of providing guidance and advice to others
• E - Expert: The person displays extensive and substantial practical experience and applied knowledge of the subject.
• Note: To be read in conjunction with the associated behavioral competence document
• Degree qualifications in an electronics subject (desirable)
• Ex-Forces background as a technical subject matter expert.
• HND qualification would also be suitable with commensurate experience.

#LI-DM1

What We Can Offer

We\xe2\x80\x99re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you\xe2\x80\x99ll have a myriad of opportunities within our diverse, global organisation.

Flexibility

Your health and well-being matters to us and that\xe2\x80\x99s why we offer you the flexibility to do what\xe2\x80\x99s important to you; whether that\xe2\x80\x99s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

If you are interested in this role, we would encourage you to have informal chat with the assigned recruiter.

Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.

In line with Thales\' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact for mid to senior roles, or the for graduate and apprentice roles.

Great journeys start here, apply now!

Thales