Job Description

Production Office Coordinator - 18 month FTC (Mat Cover)

Based in Newcastle-under-Lyme, Staffordshire - On site

Monday to Friday, 8.30am - 5pm (45-minute lunch break)

RCM, part of the Benx Group, are a major supplier of building boards and facade solutions. We now have an opportunity for an experienced Production Office Coordinator to join our team, for a fixed term, 18 month contract, covering maternity leave.

The role would suit someone with a background in Construction or similar. Previous experience completing quotations is essential.

Responsibilities will include;

Provide clerical and admin support to the Production Office Team

o Managing email correspondence across multiple inboxes

o Managing despatch orders

o Updating the Production Planner for new orders

o Updating the 52 week planner ensuring compliance

o Updating the Paint line planner

o Maintain paper and computerised records in line with current office procedures, ensuring compliance with the Data Protection Act

o Usage of Sage -

Amend operation task selected & booking in completed orders

Stock transfers

Generate Purchase Orders

Adhere to Company policies and procedures

Provide exemplary customer service skills at all times

Ensure all phone calls are answered within the Company '3 ring policy'

Managing effective communications to Site, visitors and other offices with the business

Maintain spreadsheets to a high quality

Carry out general clerical duties

Order Processing for Supertech orders

Customer delivery management for Supertech orders

Liaising with procurement for orders to be placed

Liaising with logistics to meet customer delivery dates

Non Conformance Champion

Experience and Knowledge Require

Administrative experience in an office based environment

Good organisational skills

Be IT literate in Microsoft packages (Word, Excel, Outlook) & Sage

Communication skills (telephone and interpersonal) working within a customer related environment

Able to work unsupervised within a multi-functioning department

Experience of the construction industry would be beneficial, although not essential

Able to build good relationships with clients, colleagues and external bodies

Excellent customer focus to internal customers and external

Willing to learn, initiate and develop efficient working systems within the Production unit

Willing to undertake and necessary training and development that will enhance personal/work performance

Able to work unsupervised within a multi-functional department environment

Ability to work under pressure to meet deadlines and prioritise customer needs

Able to deal with difficult telephone calls and enquiries from customers

The Candidate

Confidence to develop good relationships with clients, colleagues and external bodies Excellent customer focus to internal customers and external Willing to learn, initiate and develop efficient working systems within the merchant branch
Willing to undertake any necessary training and development that will enhance personal/work performance.

Able to work unsupervised within a multi-functional department environment Ability to work under pressure to meet deadlines and prioritise customer needs Well-spoken, polite, pleasant and confident manner Able to deal with difficult telephone calls and enquiries from customers Flexible approach to work hours
Smart appearance

To be happy and enjoy the workplace

What we can offer you:

Training opportunities

26 days holiday entitlement per annum (plus bank holidays), including a Christmas Shutdown

Opt in Employee Healthcare plan

1 x Salary Life Assurance

Access to Mental Health First Aiders

Employee reward portal with access to discounts from a variety of major retailers

Annual Pay Review and Performance Bonus Scheme (if applicable)

Reward and recognition schemes

Long service awards plus more!

If you feel that you meet the suitability for this role please send a copy of your CV to Lucy Birks - HR and Fleet Administrator via

Lucy.birks@benx.co.uk

and we will be in touch to discuss your application.

In line with GDPR regulations please be aware that your application will be sent to the HR department at Benx Ltd and that any personal details included as part of your CV will be retained for

6 months following the advertisement of this role. If you would like further information on this or do not wish your details to be kept on file, please contact a representative at Benx Ltd directly

We are an Armed Forces Friendly Employer

We are proud Armed Forces Covenant signatories and holders of the Employers ERS Gold Award from the Defence Employer Recognition Scheme This means that Benx Ltd and associated group of companies, has provided its statement of intent to support all Defence personnel and we welcome their application to work for us.

Job Types: Full-time, Fixed term contract
Contract length: 18 months

Pay: 25,500.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Free parking On-site parking Sick pay
Work Location: In person