Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Job overview

An exciting opportunity has arisen for an

Administrator

based at Norfolk and Suffolk NHS Foundation Trust (NSFT) as part of the Professional Development and Education Team on a permanent contract.



The role will be within a dynamic training team and offers an exciting environment where adaptability, innovation, continuous learning, and effective communication are paramount. Team members play a crucial role in shaping the learning culture of the organisation and contributing to its overall success. This will be office based, 5 day per week (Monday to Friday 09.00 - 17.00) working in our professional development department currently based in Norwich. Reception duties will be required.

Position Overview:

We are seeking a detail-oriented and organised Administrator to join our Professional Development & Education Team. The ideal candidate will play a crucial role in supporting the day-to-day administrative functions of the team, ensuring smooth operation of our training and contributing to the success of our training programs within the organisation.

Main duties of the job

Key Responsibilities:

Coordination and Scheduling:

Schedule training sessions, coordinating with trainers and delegates.

Documentation and Record-Keeping:

Maintain accurate and up-to-date records of training materials, delegate lists, and other relevant documentation, using the Electronic Staff Record (ESR) and internal business systems. Assist in the preparation of training materials as needed.

Communication:

Facilitate effective communication within the team, with staff within the organisation and external partners. Respond to inquiries, emails, phone calls, meet and greet delegates, staff and trainers promptly and professionally.

Logistics and Support:

Arrange logistics for training programs, including room bookings and setup, replenishing the self-serve refreshments, and assisting with equipment where needed. Provide on-site support during training sessions as required.

Data Management:

Input and manage data related to training programs within ESR and internal business systems as required.

Collaboration:

Collaborate with NSFT staff, trainers and other team members to ensure seamless coordination of training activities. Contribute ideas for process improvements.

Compliance:

Ensure strict adherence to NHS policies, procedures, and regulations related to training and education activities.

Working for our organisation

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.



We can offer you the full range of NHS benefits and in addition:


Flexible working hours Up to 307 hours holiday entitlement (subject to length of service) FREE physio service FREE Yoga and Pilates Cycle scheme tax-free bikes and accessories Support with revalidation Post graduate training opportunities We will pay for your initial DBS check (excluding the annual update service charge of 13)

Detailed job description and main responsibilities

Person specification

#

Qualifications

Essential criteria

NVQ Level 3 in Administration or equivalent experience

Desirable criteria

Computer Skills qualification NVQ Level 2/3 Customer Service or equivalent #

Experience

Essential criteria

Previous experience in an administrative role

Desirable criteria

Experience of working in a training or NHS environment #

Knowledge

Essential criteria

Knowledge of Microsoft Office Applications

Desirable criteria

Knowledge of Electronic Staff Records (ESR)

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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