Job Description

Job Purpose and Summary

Are you looking to develop your management career? Lead a team that delivers technical solutions to meet our customer\xe2\x80\x99s requirements, ensuring great customer satisfaction.

We are looking for a highly motivated and dedicated people leader to join our team at Canon. As a field based Professional Services (PS) Team Leader, you will have 12+ direct reports who provide national coverage through a combination of remote and onsite delivery. Working closely with the Professional Services Manager to set and deliver KPIs and excellent customer experience to meet our budget.

You will be responsible for driving Continual Service Improvement and development of PS services, promote overall process enhancements, drive best shared practice and team performance analysis.

This is an excellent opportunity for an individual who is passionate about managing a high performing team and eager to develop their management career in a supportive and collaborative environment.

What we give

With Canon, you\'ll get the support and encouragement you need to grow, from people who share your ambition. We\'ll invest in your professional development to help you learn and progress in your role with us. You\'ll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

With Canon, we\'ll invest in your professional development to help you learn and progress in your role with us. You\'ll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

• Pay \xe2\x80\x93 from \xc2\xa349,140 - \xc2\xa351,870 + 10% OT bonus
• Company car / allowance (\xc2\xa35,700 PA)
• Learning & development \xe2\x80\x93 as a company that encourages continuous learning you will always have resources and support available.
• Work & home life balance \xe2\x80\x93 we support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity \xe2\x80\x93 we are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & wellbeing \xe2\x80\x93 free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to gyms.
• Employee discount \xe2\x80\x93 up to 38% off products from our Canon store.
• Some other benefits \xe2\x80\x93 generous pension, Canon Awards, discount cards, Cycle to Work scheme, season ticket loans \xe2\x80\x93 where applicable - and charity volunteer days.

What we ask

You will be responsible for:

• Managing the team responsible for the delivery of software solutions.
• Deliver the strategy to drive growth and profitability.
• Define and achieve KPIs through the team.
• The activities required to meet the team SLAs.
• Developing the skills portfolio of the team by evaluating needs and implementing training requirements.
• Being a mentor / coach through various methods including customer visits and 1to1s.
• Pro-actively developing and enhancing the quality of Professional Services provided to Canon\xe2\x80\x99s internal and external customers through the sharing of best practice and development groups.
• Your own personal development supported by Canon.

You will need

As a Professional Services Team Leader you will possess the following skills and expertise:

• A background of technical knowledge in IT / software solutions.
• Experience in managing a remote Professional Services delivery team.
• Demonstrate strong leadership skills by providing clear direction, setting goals, and motivating the team.
• Excellent communication skills, both verbal and written, to effectively convey information, provide feedback, and facilitate open dialogue within the team.
• Proven ability to make informed and timely decisions based on available information and analysis. Considering various perspectives, evaluating risks, and taking responsibility for the outcomes.
• Experience of dealing with customer issues and delivering a high level of customer satisfaction.
• Experience of providing guidance, feedback, and mentoring of team members.

Further Information

Salary - \xc2\xa349,140 - \xc2\xa351,870 OTE + 10% bonus + company car or \xc2\xa35,700 allowance
Location \xe2\x80\x93 Home / field-based
Closing date - Please apply as soon as possible
No Agencies please Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that\'s visionary, innovative and bold. As the world\'s best imaging company, we\'re living and working together for the common good.

Canon