Job Description

The Professional Standards Officer will be an important member of the Operations Directorate, and will have professional accountability to the People Directorate. You will undertake highly complex and sensitive investigations of varying nature, inclusive of investigations that arise from the implementation of the sexual safety charter, and in conjunction with the Trust's Policies and Procedures. You will be a proactive member of the team and will be diligent in their delivery/outputs whilst managing complex case work and deliver the required outputs to the required quality standards.
The Professional Standards Officer will plan and co-ordinate (potentially several simultaneous) investigations and conduct interviews ensuring that timescales are met, in accordance with the relevant service level agreements that are outlined in Trust policies.
Main duties of the job
The Professional Standards Officer will prepare detailed and impartial formal Investigation Reports following each investigation in line with Trust policies, whilst always adhering to the Trust's values and behaviours and ensure all they come into contact with are supported through the process that is being undertaken.
Be able to analyse, triangulate and make reference to lots of information as there may be many witness statements with contradictory information to be considered.
To attend and present information at internal formal hearings, appeals and if required, externally at employment tribunal hearings, which may be complex and contentious.
Be comfortable working to deadlines and will work flexibly to meet with staff in a time and place they feel comfortable to engage. You will interview accused/complainants/witnesses in a fair, unbiased, compassionate, and non-judgemental manner.
Recognise that interviewees may be guarded and uncooperative, emotional, angry, or upset and skilfully manage any hostile, emotive atmosphere. To then encourage interviewees to trust in the process, and ensure that accurate statements are taken to support the investigation process.
Attend just and learning culture forums to ensure quality improvement approach with investigations and subsequent panel outcomes.
Support Operations Officers to undertake complex investigations arising from In-Phase concerns.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills, resources and development you need to thrive in your role.
You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.
Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

Details
Date posted
23 September 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
47,810 to 54,710 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
202-7428861
Job locations
Trustwide
Trustwide
EX5 7HY
Job description
Job responsibilities
For further information about this role please see the attached job description and person specification. Job description
Job responsibilities
For further information about this role please see the attached job description and person specification.
Person Specification
Education and Qualifications
Essential

• Masters level of knowledge or demonstrable experience in a highly specialist relevant subject, e.g. HR / Employee Relations / Employment Law / Investigation related work
• Expert knowledge of employee relations policies and procedures.
• Up to date knowledge of employment law/case law

Desirable

• Past experience of working in an operational/clinical setting

Experience
Essential

• Experience of conducting disciplinary investigations, writing reports and presenting at hearings and appeals.
• Experience of working at a senior level within a managerial/human resources environment.
• Previous experience of working within a HR department or a management role.
• Ability to coach and mentor others in employment relations practices.
• Experience of making recommendations and developing action plans to implement them.

Person Specification
Education and Qualifications
Essential

• Masters level of knowledge or demonstrable experience in a highly specialist relevant subject, e.g. HR / Employee Relations / Employment Law / Investigation related work
• Expert knowledge of employee relations policies and procedures.
• Up to date knowledge of employment law/case law

Desirable

• Past experience of working in an operational/clinical setting

Experience
Essential

• Experience of conducting disciplinary investigations, writing reports and presenting at hearings and appeals.
• Experience of working at a senior level within a managerial/human resources environment.
• Previous experience of working within a HR department or a management role.
• Ability to coach and mentor others in employment relations practices.
• Experience of making recommendations and developing action plans to implement them.

Skills Required