Job Description

The post holder will form part of the DSDC team, based in Faculty of Social Sciences, which is an international centre for knowledge exchange and research impact dedicated to improving the lives of people with dementia.

The primary focus of the role is to provide administration support to DSDC regarding public relations and external communications (managing the DSDC Social Media Accounts, Monthly Newsletters. Press Statements, Client relations), as well as dedicated project administration support (managing the DSDC website, training bookings and booksales, liaising with Graphics & Print on DSDC publications and coordinating input from external design consultants for training animations, infographics etc.)

For more information on the Dementia Services Development Centre at the University of Stirling, visit our website:

Description of Duties

Management of Digital Assets, Figure Reporting / Data Analysis

• DSDC Website (Squarespace / Google Analytics)

• Manage content
• Write / source / create new content, including articles
• Add / remove pages
• Manage user journey / experience
• Liaise with relevant contacts re issues
• Reporting

• DSDC Information Hub Website (WordPress / Google Analytics)

• Manage content
• Write / source new content
• Manage user journey

• DSDC Resources Website (Shopify)

• Manage queries
• Manage products and services
• Liaise with relevant contacts re issues
• EADAT self-certification management
• Form builder
• Site and marketing optimisation
• Reporting

• Mailchimp (Newsletter and e-campaigns)
• Hootsuite (Social media management platform: Twitter, LinkedIn, Facebook). Note we have >21k followers

Management of Publications (Digital and Print)

• Project manage new / updates

• Liaise with designers printers and DSDC team
• Editing and proofing
• Branding

• Manage stock

• John Smith
• DSDC / Iris Murdoch Building

Funding

• Write / supporting funding applications

• Directorate for Advancement

• Identify new opportunities, including cross team working
• Improve current offerings
• Increase awareness of Dementia Fund

• Identify funding opportunities
• Liaise with donors / potential donors

o Provide information
o Via external events i.e. Kiltwalk

General Activities

• Audit Accreditations

• Certificate printing
• Content for promoting audit awards i.e newsletter / website
• Window sticker stock / printing

• Customer relationship management

• Email
• Unidesk
• Calls
• Teams meetings
• Associate Management

• Manage any queries from Associates
• Quarterly Associate newsletter

For a full list of duties please see the attached job description.

Essential Criteria

• Educated to HND level or equivalent experience
• Customer service experience
• Commercial awareness
• IT literate
• Experience of managing projects/events
• An understanding of communication and public engagement/relations strategies and experience of delivering communications
• Excellent oral and written communication skills, including the ability to write concise and informative reports
• Strong interpersonal skills and the ability to negotiate with internal and external stakeholders
• Ability to work under pressure and to deal with conflicting deadlines
• A high level of initiative, personal judgement, flexibility and self-motivation
• Good decision making skills with an innovative and proven approach to problem solving
• Ability to work with and engage effectively with a range of different stakeholders

Desirable Criteria

• Qualification in Events Management, Communications, PR or Journalism
• Knowledge and understanding of Dementia issues
• Knowledge of the HE sector and the student experience agenda
• Experience of working across a complex multi-disciplined faculty or similar environment
• Experience of communication and public engagement work
• Experience of managing a communications project or working in a communication team

Behaviours and Competencies

The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

• Managing self and personal skills

Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly. * Delivering excellent service

Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

• Finding solutions

Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation. * Embracing change

Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles. * Using resources effectively

Identifying and making the most productive use of resources including people, time, information, networks and budgets. * Engaging with the wider context

Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values. * Developing self and others

Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential. * Working together

Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process. * Achieving Results

Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

About Us

We are a leading Faculty of Social Sciences and our rankings reflect this across our subject areas. We\'re ranked Top 5 in the UK for Education, 1st in Scotland for Criminology, and Top 10 in the UK for Social Policy (Times and Sunday Times Good University Guide 2023). We have around 150 staff, 150 doctoral students, 900 taught post-graduates, and 1400 undergraduate students.

The results of the Research Excellence Framework (REF) 2021 \xe2\x80\x93 an independent appraisal of the quality of research conducted by all UK universities \xe2\x80\x93 also reported that more than 80% of Stirling\'s research is either world leading or internationally excellent.

Social Sciences performed particularly well \xe2\x80\x93 ranking 3rd in Scotland and 23rd in the UK for Social Work and Social Policy \xe2\x80\x93 with 88% of its research deemed world leading or internationally excellent. Education was ranked top 20 in the UK for impact and research environment.

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe \xe2\x80\x93 addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society \xe2\x80\x93 and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University \xe2\x80\x93 also home to 1,700 staff \xe2\x80\x93 is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland\'s University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University\xe2\x80\x99s sports scholars \xe2\x80\x93 many of whom compete at the highest level, including at the Olympics and Commonwealth Games \xe2\x80\x93 and for students, staff, and the wider community.

The University has twice been recognised with a Queen\'s Anniversary Prize \xe2\x80\x93 the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

The University is a signatory to the \xc2\xa3214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership.
@stiruni

Available documents

University of Stirling