Job Description

Global Operations



Program Manager - TikTok Shop Policy GTM (Education), EMEA



Location

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London



Employment Type

:



Regular



Job Code

:



A242659A



Responsibilities



Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We are looking for a GNE Policy Strategy GTM program manager to join our team to drive clear and engaging GTM policy launches. By transforming complex policies into bite-sized, accessible content and who will advocate for GNE policies and enhance the seller/creator experience through effective learning.



What You'll Do

Be responsible for the E2E strategy of policy GTM converting e-commerce GNE policies into engaging, informative, and easily digestable educational content for sellers/ creators. Coordinate content reviews, translation, proofreading and publication across EU markets Write and produce educational materials and visualized content, including outreach messaging and comms, slide decks, and infographics, that appeal to multiple countries and language backgrounds. Build, manage, and evaluate efficacy of internal & external policy education content. Identify optimal channels for delivery of policy education content and drive amplification strategies. Be able to analyse data to create solutions for education gaps. Be the educational voice of sellers and creators! Remain up-to-date on key policy changes and enforcement standards to champion policy GTM frameworks. Establish partnerships with global cross-functional teams, including global & regional teams, operations, PR, legal, strategy teams, product teams, and business leaders to build, standardize, and optimize the overall process policy GTM workstreams.

Qualifications

Minimum Qualifications:

Experience of project management, in a policy operations environment. Demonstrated ability to analyze data and use data to drive decision making, in an operational role managing multiple stakeholder groups. Excellent coordination and communication skills across cross-functional teams to build plans and projects. Able to coordinate a wide array of internal and external resources to obtain, process, and operationalize information and develop a strategy. Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.

Preferred Qualifications:

Bachelor's Degree or above. Proven experience collaborating with global teams and navigating communication barriers. Passionate, self-driven, and curious to learn and able to work independently in a fast-paced environment. Strong strategic thinking ability and able to propose complex solutions and clear explanations in writing. Proven experience in drafting external communications.

Job Information



About TikTok



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



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Why Join Us



Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.



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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.



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Diversity & Inclusion



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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.