Job Description

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Rakuten Advertising is the global leader in integrated marketing solutions. With 16 offices around the world, our integrated marketing solutions span affiliate, display and search.

Headquartered in San Mateo, CA, we have offices throughout the United States and in Australia, Brazil, Japan, Singapore, the United Kingdom, Germany and France. Rakuten Marketing empowers marketers to transcend the conventional and achieve the full potential of digital marketing. We deliver data-driven personalized ad experiences that engage consumers \xe2\x80\x93 across screens, platforms and traditional publishers \xe2\x80\x93 and influence them to purchase. Our commitment to transparency provides consumer journey insights that allow us to continually optimize for performance.

A Contract Program Quality & Compliance Manager helps to support all compliance/quality assurance initiatives provided by an advertiser to ensure oversight for the program.

This is an in office, 3-day-a-week position, located in our London office.

KEY RESPONSIBILITIES

• Conduct daily ongoing audits for credit card and consumer banking programs\xe2\x80\x94audit each affiliate site a minimum of twice a month, enter data into audit template and deliver to client weekly
• Conduct ad-hoc audits for both card and consumer banking programs
• Identify and resolve all compliance fails and opportunities found
• Orchestrate and lead weekly client call to discuss program findings
• Assist in aggregating and configuring monthly KRIs for card, consumer banking, and display channels
• Maintain and build monthly/weekly ongoing audit templates
• Create ad-hoc audit templates
• Communicate with publishers and provide trainings
• Manage and deliver special projects, deep dives, etc. as requested by an advertiser
• Work within automated tools to expedite weekly and monthly audits and reporting
• Provide insights and best practices to clients to help them set up and optimize their compliance programs
• Attend sales calls and position the compliance service offerings to prospects
• Be a thought leader to help expand the compliance offering throughout EU

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)
Technical/Functional Expertise:

• Bachelor\xe2\x80\x99s Degree or equivalent work experience
• 4+ years\xe2\x80\x99 experience in compliance support or account management
• Understanding of the financial services industry and advertising regulations (FCA, Consumer Duty, etc.,)
• Thorough understanding of software systems
• Advanced MS Office suite skills (Excel, PPT, Word, Outlook)

Personal Effectiveness:

• Highly organized, self-motivated, good time management, able to prioritize effectively
• Self-aware in respect to strengths and areas for development
• Works well under pressure and within deadlines
• Detail-oriented, thorough, and meticulous

Communication Skills:

• Strong customer service skills: negotiation, diplomacy, able to translate and communicate effectively internally and externally
• Ability to build strong relationships with and influence clients and internal stakeholders
• Strong presentation skills in a sales and client review atmosphere
• Solid team player

Five Principles for Success
Rakuten Group has an unswerving commitment to building an egalitarian society by empowering individuals and companies to be successful in business and in life. The Five Principles for Success are designed to keep each of us on track, to ensure we make continuous progress toward our ultimate goals.

Always Improve, Always Advance
There are only two kinds of people in the world:
Best Effort people are satisfied with the status quo; when they fail, they console themselves by saying "I did my best."
Get Things Done people are absolutely committed to reaching their goals.
With enough determination and effort\xe2\x80\x94by being a Get Things Done person\xe2\x80\x94you can achieve anything.

Passionately Professional
Rakuten is an organization composed of true professionals.
Real professionals in any field\xe2\x80\x94whether in sports, the arts, science, business or anything else\xe2\x80\x94only reach the top because they have the self-discipline to develop and improve themselves continuously.
Only by consistently working many times harder than our competitors can we consistently win.

Hypothesize Practice Validate Shikumika
Success in business depends on making and executing concrete specific action plans.

Maximize Customer Satisfaction
Rakuten is first and foremost a service company. We\'re proud to serve our customers and we ceaselessly seek to improve their experience.

Speed!! Speed!! Speed!!
The internet makes the window of opportunity for every small business. Accomplish in one month what it takes other companies a year to do, because we can only win by being many times faster than our competitors.