Job Description

JLL empowers you to shape a brighter way

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Programme Admin

About JLL

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.


Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

Position Overview

We are seeking a dynamic Programme Admin to support our strategic J&J global account within Real Estate Management Services. This hybrid role combines programme operations support with administrative coordination responsibilities, requiring a professional who can operate effectively across multiple disciplines while driving excellence in client service delivery across EMEA markets.

Hybrid working arrangement based in:

London, UK | Belgium | Switzerland

Key Responsibilities

Programme Operations & Account Management

Provide day-to-day operational support for global account operations across multiple EMEA markets Work closely with Account Directors and Service Line Leads to support account plan development and execution Maintain comprehensive account administration including contract management, invoicing coordination, and compliance tracking Monitor and analyze account performance metrics and EMEA KPIs, identifying opportunities for optimization Oversee account administrative processes including vendor management and purchase order processing

Performance Management & Reporting

Produce and maintain regular and ad-hoc MI for Quarterly Business Reviews (QBRs), Account Monthly Management Meetings, and leadership meetings Develop and manage Action Plans resulting from Global Client Satisfaction Feedback Prepare and deliver comprehensive reports, presentations, and strategic updates Maintain Action Log of management activity across the account including actions arising from country visits

Communications & Stakeholder Management

Facilitate effective communication between global account teams, clients, and internal stakeholders Coordinate and administer client meetings, including agenda preparation, logistics management, and follow-up documentation Maintain communication plan for key client stakeholders Working with Global Account Communications team, coordinate regional communications activities and events

Project Coordination & Strategic Support

Lead and coordinate strategic projects across multiple markets and service lines Support strategic business initiatives and account-wide projects from development through successful execution Coordinate cross-functional initiatives between regional teams and global stakeholders Oversee EMEA Innovation process and partner with Innovation Directors to share innovations from other JLL accounts

Service Delivery Support

Support 'Fire Drills' to manage complex service issues, identify root cause analysis and implement remediation action plans Monitor account and service risks, supporting appropriate mitigation measures Support implementation of standardized processes and best practices across the global account

Administrative Excellence

Coordinate comprehensive travel arrangements for account leadership team including international flights, accommodations, and visa requirements Process and reconcile expense reports ensuring compliance with company travel policies Maintain accurate account databases, client contact directories, and service delivery documentation

Required Qualifications

Experience

5+ years of experience in corporate real estate services or related field with proven administrative and operations support experience Proven track record in account management or client services within a global organization Experience in driving change management plans and setting up new services Experience supporting strategic planning and business development activities

Skills & Competencies

Strong analytical and strategic thinking capabilities Exceptional organizational skills and capacity to prioritize in complex, fast-paced environments Excellent written and verbal communication skills in English (additional European languages preferred) Advanced proficiency in Microsoft Office Suite, particularly PowerPoint and Excel Experience with document management systems, CRM platforms, and project management tools

Personal Attributes

Hands-on approach with attention to detail and ownership Ability to work effectively across multiple geographies, cultures, and time zones Proactive and self-motivated with ability to work independently Strong relationship builder with excellent interpersonal skills Relentless drive to deliver results and achieve expected outcomes

Preferred Qualifications

Bachelor's degree in Business Administration, Real Estate, or related field Professional certifications in project management (PMP) or real estate (CoreNet, RICS) Multilingual capabilities (German, French, Dutch, or Italian) Knowledge of European real estate markets

Location:

On-site -London, GBR
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +

44

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20 7493 4933

to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.


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