Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Programme Admin

About JLL

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

Position Overview

We are seeking a dynamic Programme Admin to support our strategic J&J global account within Real Estate Management Services. This hybrid role combines programme operations support with administrative coordination responsibilities, requiring a professional who can operate effectively across multiple disciplines while driving excellence in client service delivery across EMEA markets.

Hybrid working arrangement based in:

London, UK | Belgium | Switzerland



Key Responsibilities

Programme Operations & Account Management

Provide day-to-day operational support for global account operations across multiple EMEA markets

Work closely with Account Directors and Service Line Leads to support account plan development and execution

Maintain comprehensive account administration including contract management, invoicing coordination, and compliance tracking

Monitor and analyze account performance metrics and EMEA KPIs, identifying opportunities for optimization

Oversee account administrative processes including vendor management and purchase order processing

Performance Management & Reporting

Produce and maintain regular and ad-hoc MI for Quarterly Business Reviews (QBRs), Account Monthly Management Meetings, and leadership meetings

Develop and manage Action Plans resulting from Global Client Satisfaction Feedback

Prepare and deliver comprehensive reports, presentations, and strategic updates

Maintain Action Log of management activity across the account including actions arising from country visits

Communications & Stakeholder Management

Facilitate effective communication between global account teams, clients, and internal stakeholders

Coordinate and administer client meetings, including agenda preparation, logistics management, and follow-up documentation

Maintain communication plan for key client stakeholders

Working with Global Account Communications team, coordinate regional communications activities and events

Project Coordination & Strategic Support

Lead and coordinate strategic projects across multiple markets and service lines

Support strategic business initiatives and account-wide projects from development through successful execution

Coordinate cross-functional initiatives between regional teams and global stakeholders

Oversee EMEA Innovation process and partner with Innovation Directors to share innovations from other JLL accounts

Service Delivery Support

Support 'Fire Drills' to manage complex service issues, identify root cause analysis and implement remediation action plans

Monitor account and service risks, supporting appropriate mitigation measures

Support implementation of standardized processes and best practices across the global account

Administrative Excellence

Coordinate comprehensive travel arrangements for account leadership team including international flights, accommodations, and visa requirements

Process and reconcile expense reports ensuring compliance with company travel policies

Maintain accurate account databases, client contact directories, and service delivery documentation

Required Qualifications

Experience

5+ years of experience in corporate real estate services or related field with proven administrative and operations support experience

Proven track record in account management or client services within a global organization

Experience in driving change management plans and setting up new services

Experience supporting strategic planning and business development activities

Skills & Competencies

Strong analytical and strategic thinking capabilities

Exceptional organizational skills and capacity to prioritize in complex, fast-paced environments

Excellent written and verbal communication skills in English (additional European languages preferred)

Advanced proficiency in Microsoft Office Suite, particularly PowerPoint and Excel

Experience with document management systems, CRM platforms, and project management tools

Personal Attributes

Hands-on approach with attention to detail and ownership

Ability to work effectively across multiple geographies, cultures, and time zones

Proactive and self-motivated with ability to work independently

Strong relationship builder with excellent interpersonal skills

Relentless drive to deliver results and achieve expected outcomes

Preferred Qualifications

Bachelor's degree in Business Administration, Real Estate, or related field

Professional certifications in project management (PMP) or real estate (CoreNet, RICS)

Multilingual capabilities (German, French, Dutch, or Italian)

Knowledge of European real estate markets



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.