Job Description

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The team
Our Programme Administration & Support Service (PASS) provides a professional administrative service to students and academic staff across our Academic Schools based on our York and London campuses. Our ethos is to hold the student experience at the heart of everything we do, and we strive to provide a quality of service at all times.
The role
For the role of PASS Advisor, we are seeking to appoint a highly experienced administrator who is proactive, self-motivated and an excellent communicator.
Whilst you may support activities across all Schools at York St John, on a day-to-day basis you will act as a point of contact for our London-based team, the Student Hub, students and external contacts, delivering a variety of administrative activities associated with academic programme delivery arising primarily from our London Campus . These activities include arranging and minuting meetings, supporting with assessment activities such as processing student assignment extensions, assisting with travel booking arrangements and working closely with our Student Hub team and our CRM to manage student queries.
You may be allocated a specific programme area to act as an administrative lead and will be called upon to support the wider PASS team in response to changing demands. This will provide a great opportunity to build relationships with not only London-based colleagues but also the wider York St John community, providing advice and guidance to a variety of people.
Required skills and experience
You will have experience of working within an office environment and have an excellent standard of computer literacy with standard software (Microsoft word, excel, Outlook and online collaborative software such as MS Teams etc.). Experience of working with Customer Relationship Management software would also be ideal. A professional approach, strong ability to multi-task, problem-solving skills and willingness to work as effectively and efficiently as possible to provide a high-quality service is essential. You will be a team player and have the ability to communicate at all levels with a cross-section of people.
Additional Information
For any informal enquiries please contact Lindsey Kelly at l.kelly@yorksj.ac.uk
Flexible, hybrid working is available with some presence on our beautiful city centre York campus as determined by business need.
It is anticipated that the selection process will include an interview and written tasks.
Unfortunately, this role is not eligible for Skilled Worker Visa sponsorship however, we welcome your application if you are able to evidence the right to work in the UK via an alternative route.
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
This vacancy is scheduled to close on the date indicated at the bottom of this advert, but we may close earlier if we receive a high level of applications.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.
If you require a reasonable adjustment in order to apply for this position please contact vacancies@yorksj.ac.uk. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us. The following resource may help you adapt the device you are using to apply to suit your needs
Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can assist you with this, but we would prefer you to share your answers in your own words.
Our benefits package
We offer a wide range of employee benefits including -
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
- Pension scheme
- Health Cash Plan after six months service
- Employee Assistance Programme
- Paid leave for Armed Forces Reservists
- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
- Relocation expenses package for certain roles
- Reimbursement of Skilled Worker Visa application fees and for additional costs (if applicable to the role)
Further information about life at YSJ
Our attached 'further information' document below provides further information about our culture, achievements and testimonials from our employees.