Job Description

To be the first point of contact for all delegates enrolled on our modular training programmes, to proactively support delegates to manage their learning and provide pastoral support and the management of their online learning content. Working closely with The Regional Head of Operations to monitor curriculum and quality across the programmes and provide support on accreditation requirements and speaker liaison during programmes.

Key Responsibilities

First point of contact for all delegates enrolled onto our modular training programmes. Liaison between delegates and other parties Liaison between delegate and speakers. Ensure delegate queries are dealt with in a prompt manner. Ensure accurate and concise records of delegates are kept up to date on relevant databases.
Proactively support delegates to manage their learning and provide pastoral support. - Attend the start and end of courses/modules to meet with delegates and provide course information in conjunction with accreditation and awarding bodies.

Be in attendance at face to face modules in venue or at off site venues where applicable Provide opportunities during the course to feedback/comment on their programme of study. Provide additional support when require based on an individual basis, day to day queries etc. Track and monitor delegates across different academic years and progression routes. Provide support on using online learning management software. Promote a peer support ethos amongst the cohort.
Working with the Regional Head of Operations to monitor curriculum and quality across the programmes. Monitor and respond to all delegate and speaker feedback in a timely manner.

Coordinate feedback in order to lead continual Improvement of programmes. Ensure the key curriculum learning objectives have been covered and supporting the course directors (where applicable) Monitor quality and input into yearly quality cycle and make recommendations for improvements, as necessary. Ensure we hit agreed KPI'S where set including success rates. Ensure all delegates are correctly registered for class sessions and online attendance (Webinars or distance learning modules). Monitor missed attendance for progression routes. Fully understand accreditation requirements in order to support delegates and their progression. Conduct study support, help sessions or webinars where required. Help delegates with exam preparation, written assessments (where applicable) through providing additional content on Moodle.

Liaisons with speakers and course directors

Follow set guidelines for preparing speakers for each module, venue, ensuring notes and additional resources have been received as well as lessons plan if a session is delivered via a remote live stream. Coordinating speaker questions and feedback after the session. Liaise with course directors and curriculum team, to deal with specialist queries. Liaise with speakers for future lecturing dates and ensuring contracts are signed and confirmed for following course dares. Ensure speakers have their specific up-to-date speaker calendar. Provide speakers with feedback after each module and discuss any areas of improvement and how improvement could be implemented.

Manage online learning platform content.

Make available contents from modules on Moodle (Notes, presentations, case studies, recording and supplementary reference material) Liaise with speakers for additional supporting content for Moodle. Review questions (Pre and post) from speakers and ensure delegates are completing these for every module. Remote live streams - manage and host all remote live streams with speakers and delegates. Ensure speakers have access to the recording software Panopto to record any pre-recorded webinars set out in the course delivery schedule providing support to speakers where required with the aid of the e-learning team. Ensure pre-recorded webinars (if applicable) are provided on Moodle with support from Online learning. Encourage delegate interaction on forums and seek relevant information from speakers, course directors to share and encourage debate. Provide links and support to university partners online platforms. Assist the E-learning and IT support team to resolve any IT or access issues.

Miscellaneous

Recognise and report any further business opportunities identified Provide ongoing support to all other programme areas as appropriate.

Curriculum Development

In liaison with the curriculum team and on-line learning team work on the development of online modular programmes. Plus, other new curriculum developments.
Requirements

Qualifications and experience:

Ideally a Degree in Animal or Veterinary science or equivalent experience. Knowledge and experience of using online learning software's. Excellent experience in using computer software. Ideally a qualification in education, teaching or learning with experience of teaching would be desirable. Experience of managing delegates/students within a learning environment.

Personal attributes/characteristics:

Excellent organisation skills and have a good attention to detail. Be able to work self-reliant and in a close working team. Ability to build and develop relationships at all levels with staff, speakers, delegates, sponsors and venues. Ability to be flexible with different shift patterns and occasionally weekends. Excellent problem-solving skills A self-starter comfortable with working remotely and with colleagues in a variety of international locations. Self-motivated and autonomous with effective time management abilities Flexible and able to travel nationally and occasionally internationally as required.
Benefits

Location

: Swindon office based with some hybrid working based on business requirements. Potential to travel to offsite locations

Weekly Hours:

Full-time UK - 37.5 hours per week

Company Pension UK Employees - 4% and Employer 5%. The employer contribution increases with a step change % of 1% increase every 3 years to a max of 10 25 days a year annual leave, increasing after 3 and 10 years by 1 day to a total of 27 days. Additional leave, half day office close on the 24th Dec and the 31st December. Life Assurance Electric Car Scheme (after 1 year of service) Company maternity pay Discretionary Annual Bonus
Great offices at Delta Business Park with car free parking

Great team spirit in the office and comfortable office environment

Free tea and coffee

Multi-cultural team and colleagues based globally

Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Employee discount Free parking On-site parking Work from home
Experience:

Customer support: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Wiltshire SN5 7XQ