Job Description

About Us

The M?ller Institute is a world-class executive education and leadership development provider, and part of Churchill College, University of Cambridge. We design and deliver impactful learning experiences for leaders at all levels, working across industries to shape the future of leadership and innovation.

As part of our growing Executive Education team, we are looking for a Programme Operations Manager to drive workflow efficiency and ensure seamless programme delivery. If you have a passion for process management and a talent for coordinating resources in a dynamic environment, we'd love to hear from you!

About the Role

The M?ller Institute is a world-class executive education and leadership development provider, and part of Churchill College, Cambridge. We design and deliver impactful learning experiences for leaders at all levels, working across industries to shape the future of leadership, innovation, and organisational performance.

As part of the University of Cambridge ecosystem, we offer an intellectually rich and collaborative environment, welcoming global participants and contributors who are shaping the future of leadership.

We are looking for a Programme Delivery Coordinator to ensure the seamless delivery of our programmes and outstanding service for clients and participants. If you're an organised, proactive professional who takes pride in delivering exceptional learning experiences, we would love to hear from you.

Key Responsibilities

Programme Delivery & Client Service

Oversee the end-to-end delivery of executive education programmes, ensuring an exceptional experience for clients and participants. Act as the primary point of contact during programme delivery, maintaining strong relationships and clear communication. Provide outstanding customer service, responding quickly and effectively to evolving needs.

Stakeholder & Contributor Coordination

Work closely with Programme Designers, contributors and facilitators to ensure operational readiness. Liaise with internal teams (Venue, F&B, Tech and Operations) to align resources and meet programme needs.

Logistics & Event Management

Manage logistical arrangements including accommodation, travel, dining, A/V setup, and cultural or networking activities. Oversee the preparation, formatting, and distribution of supporting programme materials (e.g., timetables, joining instructions, workbooks, signage), ensuring accuracy, accessibility, and brand compliance. Monitor live sessions and events, resolving issues in real time to maintain high delivery standards.

Financial & Administrative Support

Support budget tracking and financial reconciliation in collaboration with Programme Designers. Organise venues for company visits, arrange travel, and complete related administrative tasks.

Continuous Improvement & Quality Assurance

Maintain meticulous delivery standards and gather feedback for continuous improvement. Collaborate with colleagues to refine delivery processes and contribute to operational excellence initiatives.

About You

We are looking for a proactive, adaptable professional with a commitment to outstanding client and participant experiences. You will bring:

Experience in event management, operations, or project management, ideally within education, training, hospitality, or a related sector. Excellent organisational and time management skills, with the ability to manage multiple priorities. Strong interpersonal and communication skills, with confidence engaging with a wide range of stakeholders. Calmness under pressure and a solutions-focused approach. Competence in using technology for programme delivery (e.g. A/V systems, online platforms). Strong proficiency in Microsoft Office (PowerPoint, Excel, Word), or the ability and willingness to develop these skills rapidly. Flexibility to work occasional early mornings, evenings, or weekends during programme delivery.

Desirable:

Bachelor's degree in a relevant field (e.g. Business, Education, Event Management). Professional certifications (e.g. CMP, PMP, PRINCE2) or foreign language proficiency.
You don't need to meet every requirement to apply -- if you are motivated by exceptional client service and operational excellence, we encourage you to apply.

Why Join Us?

At the M?ller Institute, we offer:

A dynamic and intellectually stimulating environment at a world-leading executive education provider

Opportunities for career growth and professional development

A supportive team that values collaboration and innovation

Benefits including parking, gym access, lunch when working on-site, an extra day off on your birthday, and more

If you are passionate about optimising workflow and resource management in a high-impact environment, we would love to hear from you!

How to Apply

Please submit your CV and a short cover letter outlining your suitability for the role to recruitment.moller@chu.cam.ac.ukor visit https://www.mollerinstitute.com/careers/by Sunday 4 January 2026.

Note:

Sponsorship is not attached to this role. You will need a Right to Work in the UK, and you will be required to demonstrate this.

Join us in shaping the future of leadership development.

Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Free flu jabs Free parking On-site gym On-site parking Private medical insurance Sick pay
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Cambridge CB3 0DE