Job Description

The post holder will lead the delivery of Maudsley Learning's high quality mental health training and education programs and have significant influence in the leader ship , performance management, drive for team innovation and operational responsibilities in the Service Delivery Team .



The role will focus on assisting the senior leadership team with the strategic development and operational delivery of all SDT functions and responsibilities. In addition, the post holder will be responsible for project management of Maudsley Learning's high quality mental health training and education programs plus PMO management and other non training projects to support the wider business .



The main duties of the post holder will be to support the S ervice Delivery Lead achieving SDT's annual key objectives and to adopt a role of leadership , guidance mentoring with all Programme Managers and Administrators . In addition, the post holder take a proactive approach to develop internal and external partnerships to:



Lead on delivery of small- and large-scale training programmes working with and key internal and external stakeholders. P lus PMO management and other non training projects . Managing the initiation, development, delivery, closure and administration of this training



E stablish and ma int ai n efficient functional operation across customer services management, performance and quality management, communications management, programme platform managem ent and data management and reporting systems and processes;



O versee the quality assurance and quality improvement of the initiation, development, delivery, closure and administration of training programme s whilst working closely with internal workstreams and all external and partner stakeholders;



Contribute , challenge and innovate the design, development and delivery of existing and, where necessary, new educational programs ;



Oversee line management responsibilities for direct reports and contribute to the ir development and learning ;



Maudsley Learning is an innovative workforce development team within South London and Maudsley NHS Foundation Trust, part of one of the world's most renowned mental healthcare organisations . Our mission is to improve people's lives through the highest quality mental health and wellbeing education.



We design and deliver training programmes and education services to meet the continuing professional development needs of individuals in the healthcare workforce, but also to many others including colleagues in social services, policing, schools and in the private sector. Building positive relationships with other organisations is supremely important to us, as we aim to spread good practice around supporting mental health and wellbeing.

A bout South London and Maudsley:

South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience ( IoPPN ), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.



Five key functional , strategic and operational responsi b ilities are at the heart of this role at the time of appointment which include the enhancement and ongoing maintenance of :



excellent c ustomer s ervices m anagement across all externally facing programmes and internally facing workstreams within Maudsley Learning ;



performance and quality management metrics and outcomes associated with programmes we deliver and the way SDT delivers them;



c ommunications m anagement relating to programme w ebsite pages, e mails via Maudsley Learning's centralised email system, t elephon e communications relating to all training programmes, the development of rule-based or artificial intelligent chatbots to assist with the sutomation of frequent communications and the regular use of SMS communications associated with all training programmes;



t he Monday.Com p rogramme m anagement p latform used to project manage every training programme; and



d ata management and r eporting systems and processes to collect, collate, analyse and report on training programme metrics and outcomes.



A s a member of the Maudsley Learning Service and Delivery T eam (SDT) , the post holder will also be responsible for the initiation, development, delivery, closure and administration of some training programme s and will work closely with all external and partner stakeholders as well as all ML's in-house workstreams. A high degree of collaboration and engagement with the clinical educators and experts from various mental health disciplines within South London & Maudsley NHS Foundation Trust as well as other external partners is also required .



Preparing for and supporting the delivery of training programs both digitally and , where necessary, face to face. The post holder will also be responsible for conducting financial analysis , data analysis, report writing and costings of training interventions , including the manag ememt of payments for clinical educators and Subject Matter Experts . The post holder will also support the marketing, sales and administration providing relevant information about training programmes.



This role involves being part of a dynamic and innovative team that strives to improve healthcare and people's mental health through the delivery and programme management of high-quality training programmes . Our wider multi-disciplin ary ML tea m includes psychiatrists, psychologists, n urses and management professionals, with ambitions to grow Maudsley Learning's work and impact.

Key Responsibilities:

Project and PMO Management



Lead on often complex projects, ensuring that targets and deadlines are met. Overseeing initiation, development, delivery and closure of projects; utilising robust management systems, reporting structures and project plans to ensure timely delivery, suggesting changes where needed.



Work with key internal stakeholders and external Maudsley Learning trainers to lead the oranisation and delivery of training programs.



Take lead responsibility for development and implementation of new technologies to enhance the performance of the SDT PMO ( e.g . SMS functionality, chatbots, Artificial Intelligence & customer features)



Liaise with and, where necessary, coordinate the delivery of all internal and external evaluation processes;



Assist with and influence the administration needs or all curricula development;



Oversee the monitoring of risk and risk mitigation to all training programmes and associated activities;



Work with the Sales & Marketing teams to ensure that clients and trainees needs are met through the delivery of training.



Oversee and develop the operational effectiveness, efficient day-to-day use of and training associated with the ML programme management platform Monday.Com



Work with all ML teams to ensure that clients ' and trainees ' needs are met through the delivery of training ;



Provide leadership to and work with the all members of the Steering Groups and Programme and Quality Assurance Board to p rovide timely outcomes, performance management, financial analysis reports and costing fo r specific training programmes;



Take responsibility for monitoring and Administering the payment of external subject matter and clinical experts ;



Take responsibility for monitoring and reporting on data relating to traini ng programmes;



Prepare reports that outline the delivery of training program me s and their successes and challenges ;



Support training delivery on the day to ensure the smooth running of program me s ;



Strateg ic



Provide logistical and administrative leadership on all aspects of SDT strategy and operational programme delivery;



Establishing efficient, effective and responsive communication systems (whether b y email, via the programme's Virtual Learning Hub, through the ML website , SMS , 'Chatbots' or other media ) ;



Take a lead responsibility for the monitoring, updating and reporting of comprehensive course booking activity data ;



Work with appropriate teams to ensure the ML internet and intranet booking systems remain well functioning and up to date and provide appropriate and effective information and to trouble shoot difficulties and liaise with ML marketing, Digital Learning, and external IT services if required .



Work with the business intelligence manger to develop systems that accurately monitor project delivery and resource and financial performance, to ensure that these are maintained to the high standard required and to ensure that effective internal to team financial plans are developed and delivered . To allow the provision of timely financial analysis reports and costing for specific training programmes.



Leadership and Team work



Plan and d eliver training sessions, as appropriate , to develop the skills required to educate others in programme management and mental health procedures of the Maudsley L earning team to aid team development ;



Organise , p articipate in and deliver / co-deliver with the Service Delivery Lead or other senior leadership team member any training and event delivery needs ;



Actively contribute to senior internal leadership meetings and external business development meetings and wider ML team meetings to support operations, service planning, strategic development and new developments at the request of the Service Delivery Lead ;



Plan, refine, optimise and deliver a high standard of customer care that is representative of the service and the overall objectives of the organisation ;



Undertake any ad hoc responsibilities associated with the delivery of ML training programme and SDT team development ;



Line management responsibilities for a number of direct reports (at differing Agenda for Change grade and as outlined in the organisational chart or subsequent charts ) and take a lead on or contribute to their recruitment, supervision, appraisal, performance management, disciplinary action whebn required as well as individual and strategic team development , knowledge sharing and expertise in programme management and leadership .