Job Description

Location: Strand Campus

Job description

King\'s Business School (KBS) is looking for a motivated and skilled administrator to join the Professional Services team. The candidate will have the drive and passion to deliver high quality customer and administrative service to support our strategic aims. The Programme Officer (PO) is a vital role in KBS and an ideal position to commence or further your career in Higher Education administration.

The Programme Officer is responsible for essential work contributing the delivery of our undergraduate and postgraduate programmes. The role supports students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media. In collaboration with KBS colleagues and teams from across the college the Programme Officers ensures that student lifecycle activities run smoothly and our students and staff experience our services in a seamless and effective manner. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.

Key responsibilities

• Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilizing systems and databases - e.g. student records systems and virtual learning environments - accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues
• Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements, including the setting up of assessments, inputting marksheet data, and secure management of exam paper distribution and storage for multiple degree programmes.
• Take responsibility for resolving students\' and academics\' enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate.
• Assist in ensuring that quality assurance requirements and, and where required, accreditation requirements are met for relevant programmes. Support student, module and programme evaluation processes in line with current university best practice
• Servicing committees as directed by your line manager.
• Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback.
• Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members.
• Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance.
• Take personal accountability for the data quality of student records, ensuring appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of the data protection requirements and to support Freedom of Information and subject access requests.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

\xc2\xa332,179 to \xc2\xa335,596 per annum, including London Weighting Allowance.

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