Job Description

Care Agency Media is part of a collaborative group of companies (300 Media, Care Agency Media and NXT Digital) that spans across the health and social care, digital and design sectors. At Care Agency Media we help our clients launch their businesses, providing them the tools and training for a successful company. From business name generation through to designs, policies and procedures, right down to business workshops, our packages provide the essentials to ease our clients into the world of business.

As a Project Administrator, you will have the opportunity to assist clients in each aspect of their business set-up. Our clients are typically health and social care professionals who come to us for technical and business acumen and solutions. If successful, you will join our

projects

team and assist our clients, leading them through the steps of our packages.

This position is internally referred to as a

Project Lead

; the role mixes

admin, project

and most prominently

customer service tasks.

An essential part of the role is being the

first point of contact

for our clients and

leading

them through the set-up and registration with regulatory bodies.

For this reason, the role is closer to advising and consulting than it is to project management. We spend a lot of our time on the phone and corresponding with clients. If successful, some of your tasks will be:

to introduce and explain the project process with clients on a video call, guiding clients with industry knowledge, edit standard messages and templates to tailor them to clients' preferences, verify and advise clients based on their responses, work alongside our other departments to deliver results to our clients, pre-fill applications and documents, meticulously checking that all information is correct and present, support clients with maintaining their payment plans.
Ideally, we're looking for someone who wants to grow with our company and in the role. With further progression to move to senior roles, handle more work or more difficult clients, or shift to a consulting/advising role, running online workshops to help clients digest our guides and manuals.

We will provide training with industry knowledge to help bring you up to speed with the details of our products and processes alongside supporting you with ongoing development as the sector grows and changes. You will receive all the necessary on and off-the-job training in the form of coaching sessions, guides, shadowing, and more. Apart from some of the tasks listed above, the role will include:

managing tasks and deadlines, taking in project calls, emails, and other messages from clients, using project management, CRM, and custom software, communication with clients, internal and external teams, implementing plans and instructions to given deadlines, various administrative duties, providing quality service standards to all customers.
All new staff are referred to as Junior Project Leads during probation, which is 6 months and then as Project Leads after. Probation is 6 months so you have more time to go through all the stages of our business setup processes. Our salaries are reviewed at probation and then annually on the anniversary of your employment.

This is an office-based role, but staff are welcome to work from home up to 2 days a week. Initially, staff work full-time in the office until both sides are happy with their ability to work independently.

We have recently introduced Friday Fun Day, where for an afternoon a month we arrange with our staff activities ranging from Mario Kart Tournaments, picnics, board games and quizzes! Alongside our two annual staff events (which includes a 'recovery day' for our End of Year Celebration) we also have monthly pizza and book swap corner!

For more about Care Agency Media, visit www.careagencymedia.co.uk

Job Type: Full-time

Pay: 23,000.00 per year

Additional pay:

Commission pay
Benefits:

Company events Company pension Employee discount Free parking On-site parking Sick pay Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Manchester M21 7QY

Reference ID: Project Administrator - Care Agency Media