Job Description

Role Title: Project Coordinator

Based in Braintree, Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions.

Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care.

We exist to create a technology hub for now and in the future.

About the Role

Reporting to the Head of Projects, this is an amazing opportunity to join a thriving business. We're looking for a proactive and detail-oriented Project Manager to support our busy Project team. The Project Manager plays a key role in delivering Lolly's technology solutions from planning to go-live. This role supports the end-to-end project lifecycle, from initial site survey and scope of works through to installation, client handover, and post-install follow-up.

You'll work closely with the wider Operations, Technical, and Account Management teams to ensure each project runs smoothly, on time, and to Lolly's quality standards. The role combines hands-on site activity with structured project coordination and client-facing communication.

Role Accountabilities

Conduct site surveys and produce clear scope of works documentation in collaboration with clients and internal teams.

Plan and coordinate project schedules, resource allocation, and logistics in line with agreed timelines.

Liaise closely with internal teams (Technical, Support, Account Management, Logistics) to ensure seamless delivery.

Attend installation and go-live events to support engineers and ensure successful deployment.

Complete both soft and hard project closures, ensuring full hand back to the Account Manager and post-install documentation.

Maintain accurate project records, progress reports, and updates in line with Lolly's processes.

Track and manage risks, issues, and dependencies, escalating where necessary to keep delivery on track.

Build positive client relationships and maintain professional communication throughout the project lifecycle.

Support the continuous improvement of Lolly's project delivery processes and templates.

Work proactively with the wider team to ensure customer satisfaction and operational efficiency.

Skills & Experience

Required:

Previous experience in a project coordination or project management role (ideally in technology, retail, or hospitality environments Experience working with EPOS, SaaS, or IT deployment projects

Excellent organisational and multitasking abilities

Strong interpersonal and stakeholder management skills

Working knowledge of project management tools

Comfortable working in Agile and/or hybrid project environments

Proficient in Microsoft Office (Excel, PowerPoint, Teams)

Desirable:

Experience of EPOS or SaaS-based technology projects.

Knowledge of project methodologies (Agile, Waterfall, or hybrid environments).

Understanding of technical installations and hardware deployments.

Why Join Us?

We are one of the leading omni-channel retailers across the UK, but more than that, we are a great place to work. We value you and your development. We pride ourselves on giving our team members the opportunity and continued training and development to enable them to progress their personal and professional skills.

Our aim is to create a fun and creative environment, where your success is paramount to ours and you are given the right tools, support, and platform to achieve your goals. More than that, we want every team member to be happy in their work and feel they can contribute and add value to the business.

Hiring Process

We review applications on an individual basis. If we feel you would be a good fit, we will invite you to join us on a Teams chat for an informal discussion about the role, and for you to see if we are a good fit for you.

We value open and honest conversations, giving you the chance to learn more about the role in a friendly and informal environment. We want to learn more about you and why you feel that this next step is the right opportunity for your career development.

We look forward to receiving your application, and we hope to meet you soon.

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme On-site parking Private medical insurance
Application question(s):

Please note this is an in person position at our office in Braintree. Please confirm you are able to commute!
Work Location: In person