Job Description

Project Coordinator - Fixed Term Cover

We're looking for a highly organised and customer-focused Project Coordinator to join our digital agency on a fixed-term contract, covering maternity leave for approximately 12 months.

In this role, you'll support the delivery of website projects and act as a key point of contact for customers and internal teams. You'll coordinate requests, track progress, support timelines, and keep communication clear between clients, designers, developers, and stakeholders. This is a coordination-focused role and does not require hands-on design or development experience.

About Us

We are a passionate and innovative company who develop websites for the property, finance and legal industries. We also produce an award-winning property software, SME Professional, which is used by letting and estate agents across the UK. In total, our nearly 50-strong team are committed to delivering great products and service for our clients.

We feel strongly that alignment with our core competencies is as important as experience. As a business, we regularly try to look at things from a unique perspective and are constantly learning and adapting to enable us to offer the best service and products for our clients. Our people should share the same passion, be naturally curious, and strive to find innovative solutions. Our modern office beside Leith Links offers flexible working spaces, regular team events, and plenty of caffeinated perks.

The role

As Project Coordinator, you will help ensure website projects run smoothly by managing requests, setting-up projects, maintaining documentation, and keeping everyone informed.

Day-to-day responsibilities will include:

Client & Stakeholder Support

Act as a primary point of contact for website-related client enquiries and support requests Communicate clearly with clients to clarify requirements, provide updates, and manage expectations Relay technical information in a clear, client-friendly way Lead regular client communication, including progress updates and walkthrough coordination
Project Coordination & Delivery

Lead the coordination of template and bespoke website projects Log, triage, and track incoming requests to ensure timely resolution Set up projects, including gathering requirements and organising assets Liaise with designers, developers, and internal teams to ensure tasks are scoped and scheduled appropriately Help ensure project timelines, milestones, and dependencies are kept up to date Share relevant progress updates with internal teams and clients
Project Administration & Tools

Maintain accurate project documentation, status updates, and reporting Support task creation and management within project management tools (eg Wrike) Assist with managing project folders, documentation, and shared resources Support quality assurance processes, including coordinating feedback and testing windows Identify recurring issues or improvement opportunities and provide feedback to the team
Process & Team Support

Support process improvements to enhance project efficiency and client experience Assist with updating guides, templates, and internal documentation
Support internal project wash-ups and team coordination where required

Communicate clearly with clients to clarify requirements, provide updates, and manage expectations Relay technical information in a clear, client-friendly way Lead regular client communication, including progress updates and walkthrough coordination

Essential Skills

Strong customer support or client-facing experience, with a helpful and professional approach Ability to manage, prioritise, and track multiple requests simultaneously, as demonstrated in a similar project coordination role Excellent written and verbal communication skills, with the ability to explain information clearly Strong organisational skills and attention to detail Client-focused mindset, with the ability to build positive working relationships Confidence in gathering requirements and clarifying client needs Ability to follow processes and document actions accurately Collaborative approach, working effectively with internal teams and stakeholders Problem-solving mindset, with the ability to escalate issues appropriately when required Comfortable using multiple systems and tools, with a willingness to learn new technologies

Desirable skills

Basic understanding of websites and digital project workflows Familiarity with content management systems or website support environments Confidence discussing technical concepts with non-technical users Experience using project management or ticketing tools (i.e. Wrike, BugHerd, Harvest, etc)

Working hours:

Our standard full-time hours are 8:30am - 5:00pm Monday to Friday. We are also willing to accept applications from candidates who require more flexible working.

To help you stand out from the crowd, we want to know more about you and what kind of role you're looking for. Please send us a cover letter or note explaining why you think you're a great fit for this role.

Applications will not be considered without this information.

What we offer

Annual salary reviews Summer 4-day working week in August Although overtime is rare, it is offered as paid overtime or the option to take back the hours as flexi-time Cycle-to-work scheme Currently operating a hybrid working environment, with a typical schedule of 2 days in the office and 3 days from home after the first month of joining Company pension scheme Enhanced family leave after 1 year of service Relaxed work environment in our bright and modern offices Free bean-to-cup coffee, tea, and soft drinks Regular paid-for social events and an active Social Committee On-site parking and safe bike storage are available Personal wellness account with access to wellbeing advice, webinars, and 1-1 support Company sick pay Free flu vaccinations
We regularly use recruitment agencies but politely ask that recruitment agencies do not contact us for this role. Due to the large volume of calls we receive from recruitment agencies, any agency ignoring this message will, unfortunately, be removed from our potential supplier list.

Job Types: Full-time, Permanent

Benefits:

Additional leave Company events Company pension Cycle to work scheme Discounted or free food Enhanced maternity leave Enhanced paternity leave Flexitime Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay Work from home
Ability to commute/relocate:

Edinburgh EH6 7EZ: reliably commute or plan to relocate before starting work (required)
Experience:

Project coordination: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person