Job Description

Who We Are & What We Do:

At dbfb, we're more than a managed service provider; we're a team that delivers seamless telecoms and IT solutions to businesses of all sizes. From connectivity and mobility to telephony and IT services, we keep businesses running smoothly with tailored, flexible solutions that match their needs and budgets.


We're chosen by businesses because we listen, offer impartial advice, and deliver expert support without the jargon. Our customers trust us to provide reliable, innovative solutions backed by a professional, fun, and friendly team that genuinely cares about their success. And we don't just connect businesses - we support our community too.


At dbfb, people are at the heart of everything we do. We recognise strengths, encourage fresh ideas, and thrive on collaboration. If you're looking for a fast-paced, team-driven environment where you can make an impact and enjoy your work, you'll fit right in.


Let's grow, innovate, and succeed together!

What are we Looking For?

Job title:

Project Co-Ordinator

Reports to:

Operations Director

Hours of Work:

37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm)

What is the Role?

As the Project Coordinator, you will play a pivotal role in coordinating, organising and scheduling multiple workstreams and resources in relation to Sales Orders. You will deliver, and be accountable for all coordination activities including ordering, resource scheduling, cancellations, migrations, supplier & stakeholder engagement and communication.

Key tasks:

Accountable for the successful delivery and customer experience for your assigned projects and sales orders Be the single point of contact for your assigned projects and or sales orders, hand-holding the customer throughout the delivery process to ensure all projects and sales orders are delivered on-time, on-budget with minimal heavy lifting for the customer Utilise our Sales and Projects CRM; HubSpot for scheduling tasks, organising workloads and progressing with sales orders and projects Maintain continuous communication with customers, providing regular updates, organising and attending review meetings and managing expectations effectively. Address and resolve issues promptly, ensuring customer requirements are met according to agreed implementation dates Maintain open dialogue with internal & external customers regarding issues relating to projects & sales orders that may need intervention from other stakeholders Develop and maintain relationships with key suppliers, understanding best practices and pro-actively utilising them when we have resource constraints. Maintain accurate records within HubSpot for all communication and documentation relating to a sales order and or project. Work closely with dbfb finance team to ensure they are continually updated with billing milestones throughout the project and or sales order journey. Pro-actively coordinate internal resources such as engineering to ensure tasks are completed, follow up activities such as communication and documentation has been actioned and recorded in HubSpot. Monitor and evaluate the quality and efficiency of the sales order delivery process, identify and communicate improvements to the Senior Project Coordinator and Operations Director.

What will You Bring?

Competencies

We are looking for someone who is adaptable. The role will evolve and with more responsibility along the way, you'll need to embrace change. You will be extremely organised and expected to manage multiple workstreams. You will be an exceptional communicator and capable in communicating clearly and confidently to internal customers, external customers and C-Level stakeholders. Diligent and accurate in working within processes and ensuring data integrity. Results focused with a true passion to deliver outstanding results with excellent attention to detail. You will be meticulous in producing high quality work in everything you do, setting and maintaining high standards. Business acumen to analyse and focus on the essentials, demonstrating sound judgement. We value proactive problem-solving--if you encounter a challenge, we expect you to come forward with a proposed solution to drive progress and innovation. We're looking for someone with personality and a bit of spark--someone who can bring energy, creativity, and their own unique flair to the role, not just follow a script.

Experience

Previous experience in a Project Coordination/Delivery role essential, within IT and Telecoms industry would be advantageous. Proven record of coordinating Projects within timescales and budget Demonstrable results in working on multiple tasks at a time, while maintaining attention to detail. Experience in coordinating across multiple platforms and resources within tight deadlines Experience in effective communication with a variety of audiences (sales team / customers / suppliers / C-Level stakeholder) Exceptional user of MS Office products, particularly Excel

Qualifications

Prince II Foundation, or ambitious to undertake this training GCSE Maths and English Language Grade C or above (or recognised equivalent qualification) Full and clean driving licence

What is in it for You?

A competitive salary + profit share scheme 22 days holiday plus an extra day for your birthday, increasing to 25 days holiday in your 2nd year Pension scheme NHS Healthcare Top-Up Cash Plan (money back on everyday medical expenses) Death in Service (3 x salary) Discount scheme on entertainment/shopping/leisure activities 0.5 days per year paid volunteering/community work Wellbeing support and advice

Culture & Environment

As an employer, we place great importance on our diverse and collaborative workforce and culture. We particularly focus on 5 pillars of success: People, Platforms, Services, Solutions and Sustainability.


Our people are the key to all our success, and we are committed to identifying and working to each individual's strengths, to create a balanced and innovative atmosphere and a consultative way of operating.


All our employees display and are measured on some specific core standards of ethical and engaging behaviour:

Customer Focused Accountable Commercially Aware Team Working/Collaboration Innovative

To continuously develop and embed our commitment to our internal brand behaviour and culture we are looking for someone who will bring to the business some or all of the following strengths:

RESPONSIBILITY

- People who are especially talented in the Responsibility theme take psychological ownership of what they say they will do. They are committed to stable values such as honesty and loyalty.

ACHIEVER

- People who are especially talented in the Achiever theme have a great deal of stamina and work hard. They take great satisfaction from being busy and productive.

DEVELOPER

- People who are especially talented in the Developer theme recognise and cultivate the potential in others. They spot the signs of each small improvement and derive satisfaction from these improvements.

ANALYTICAL

- People who are especially talented in the Analytical theme search for reasons and causes. They can think about all the factors that might affect a situation.

RESTORATIVE

- People who are especially talented in the Restorative theme are adept at dealing with problems. They are good at figuring out what is wrong and resolving it.