Job Description

We are looking to recruit a Project Coordinator. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.

About the role:

As a Project Coordinator, you will play a key role in ensuring the smooth coordination of all activities within our Professional Services (PS) function. You will be responsible for managing service requests and PS work, overseeing our calendars to optimise utilisation across both our PS and Field Engineering teams. Your role will ensure that the right engineers are in the right place at the right time, with the necessary equipment to drive efficiency and effectiveness across the business. By managing resources and schedules, you will directly contribute to maximising revenue and supporting the overall success of this business area.

Responsibilities:

Schedule incoming projects and assigning Engineers

Arranging and attending internal Kick-off calls and planning meetings

Create initial project work plans

Communicate with clients about project progress and status updates

Track and manage project budgets

Coordinate required project procurement

Monitor and act on daily and weekly project board governance

Accurately document project progress, including updating Autotask workplans

Liase and coordinate with 3rd parties

Contribute to Risk Management Reviews

Plan project handover calls with internal teams and project closure calls with client

Take meeting notes and document them for future reference

Ensure that all documents, trackers, and related materials are kept up to date and stored appropriately in the correct drives

Assist with any additional tasks or responsibilities as needed

Maintain information security by complying with the company's Information Security Management System (ISMS) and all relevant policies??

Experience:

Project scheduling and coordination experience

Experience with an MSP or in IT is essential

Experience coordinating a high volume of concurrent projects

Experience working with external clients

Excellent communication and customer service skills

High attention to detail

Highly organised with the ability to multitask

Autotask experience

Project management certification or working towards certification would be advantageous

Personal Attributes:

Friendly and professional.

Have a passion for new and emerging technologies and thrive on developing an understanding of new solutions.

Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients.

Keen to research new products and information around technical solutions that could provide answers and solve problems that benefit the whole team.

Feel that every day is a day of learning and knowledge.

Harnesses pressure to deliver results.

Full UK driving license and use of own vehicle

Diversity and Inclusion:

We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

Other:

In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.

Job Types: Full-time, Permanent

Pay: 25,000.00-33,000.00 per year

Work Location: In person