We are seeking a detail-oriented and proactive Project Coordinator to join our dynamic team. The ideal candidate will be responsible for supporting project management activities, ensuring that projects are delivered on time and within scope. The Project Coordinator is an integral part of the team. This role requires an individual to be able to multitask and prioritise workload due to the nature of this busy role. This role will be based in our Mallusk office.
Duties
To receive incoming calls and record/manage these efficiently to the required job standard.
Remain professional and adhere to confidentiality at all times
Calculate engineer performance and bonuses
Work under tight deadlines and manage multiple priorities simultaneously.
Provide regular updates internally and externally.
Providing support to clients by telephone and email
Logging and assigning response maintenance calls promptly and efficiently
Processing operatives paperwork and closing calls to submit for payment
Responding within agreed time frames, service levels and contract terms to ensure that work orders are met
Targeted KPI's in relation to contract requirements
Support in cross-training team to cover all aspects of the contract (to allow for absence or holiday leave and contingency planning)
Routine administrative tasks
Liaise and communicate with key stakeholders and clients
Early escalation of any issues or concerns to line manager/ client
To undertake additional duties in line with management requests as required
To understand and comply with policies and procedures
Support with applications and certificates from various authorities/clients
To carry out work in a safe and diligent manner
Adhere to the Data Protection Act
Scheduling out daily runs for multiple operatives
Organising the materials for operatives, dealing with suppliers and sub-contractors.
Qualifications
1 years experience in an office environment
5 GCSE's to include English and Maths
1 years office experience
Fluent Microsoft Office Experience
Proactive and can work independently with limited supervision
Strong customer focus and professional at all times
Demonstrate high levels of organisational skills and be detail orientated when completing tasks.
Excellent communication skills
Ability to work as part of a team and to develop and sustain good working relationships, communicating formally and informally with colleagues and customers.
Adaptable with a flexible and positive attitude
Ability to multitask - large volume of calls
Trustworthy and approachable
Lead by example
Can do attitude
Ability to work under pressure while assessing and prioritising what tasks need done urgently and identifying potential risks.
Additional Information:
Greenview Group is an equal opportunities employer committed to opportunity for all and offers competitive salaries, reflective of experience. As an SME, the successful candidate will be provided opportunities to expand their skills and experience across a broad spectrum in a secure and thriving environment.