Job Description

Stroma Built Environment

Our suite of services covers the Pre-Construction, Construction and Post-Construction phases of a building project. Clients can choose from Environmental Consultancy, Energy Consultancy and Performance Testing services to help them comply with the Building Regulations and environmental legislation.

What you will be doing?

Fixed Term Contract for 12-month maternity cover . For the right person, there is a strong possibility of this role becoming permanent at the end of the contract.

This is an office-based role, Co-ordinating works within the Air Tightness Operations Department. Responsible for smooth running of day-to-day operations, working within a team to support the scheduling and booking in of works on to the Engineers Diary.

Duties & Responsibilities

Schedule air testing works in accordance with customer requirements and operating procedures to ensure efficient delivery of services and utilisation of national field-based technician workforce. Resolve operational issues and challenges effectively to minimise delays, technician down-time and meet customer requirements. Example issues could relate to staffing, availability, equipment and last-minute changes to customer requirements. Handling client enquiries by telephone and email, ensuring they are resolved and addressed promptly and professionally. Ensuring prompt management of customer complaints or concerns. Tracking of project completion. Reporting of progress to clients/customers when required. Ensuring all works are followed up to ensure the sales order is fulfilled. Understanding envelope calculations and the equipment required to carry out the air test, full training to be provided. Develop a good knowledge and understanding of the services that Stroma can provide. To ensure customer satisfaction through all interactions. To ensure that you work and comply within the personal responsibilities detailed in the current Health and Safety legislation and to assist in the company quality objectives of no accidents. Carry out any other ad hoc duties as required commensurate with the role.

What you will need...

Previous administrative/operative experience. Confidence to speak to Engineers / Customers on the telephone. Excellent IT skills. Previous experience in a customer services or client focused role. Ability to perform well in a busy and time focussed environments. Ability to learn new business systems and processes. Geographical and logistical awareness. Knowledge or previous experience of working in a consultancy business sector - energy, construction or property related services is an advantage.

Added extras...

As well as an engaging and varied day job, this role also offers a variety of excellent benefits including:

25 days annual leave (plus bank holidays) Holiday purchase scheme Company pension scheme High Street discounts Cycle to Work scheme Healthcare Cashback
People are at the heart of Stroma and our staff are the foundation of this business. If you feel that this is the right opportunity for you then apply today!

Stroma Built Environment Ltd is an equal opportunity employer and we aim to ensure that there is no form of discrimination in its recruitment process and to represent the diverse communities we are part of therefore welcome applicants from across all sectors of the community. We foster a work environment that is inclusive and respectful of all differences. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.

Should we receive a large number of applications, we reserve the right to close the vacancy before the closing date.

We are not looking for agency support at this time.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 25,396.80-27,000.00 per year

Benefits:

Health & wellbeing programme Life insurance On-site parking
Experience:

Customer Service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: PC/BE/AUG25