Job Description

Job Advert

Make a Real Impact in Your Community

At mhs homes, we're passionate about making a difference. Our goal is to help end the housing crisis in north Kent by providing safe, sustainable homes--and we need people like you to help make it happen.


We're looking for a Project Delivery Officer to join our Asset Management team. You'll be a key player in delivering planned and major works across our homes, ensuring our customers receive excellent service every step of the way.

What You'll Be Doing

Acting as the first point of contact for residents during improvement projects Coordinating and delivering timely, clear communication to residents Managing appointments, access issues, and resolving first-stage complaints Building strong, positive relationships with contractors and customers Supporting resident engagement activities and promoting social value Tailoring communications to individual needs and championing the customer voice Reporting on customer satisfaction, complaints, resolutions, and compliments

What We're Looking For

Experience in a customer care or resident liaison role, ideally within social housing Confident communicator with strong interpersonal skills Knowledge of Awaab's Law, HHSRS and Decent Homes standards Skilled in complaint resolution and managing expectations Organised, detail-oriented, and able to prioritise in a fast-paced environment Proficient in Microsoft Office and confident using technology Full UK driving licence and a DBS check (or willing to obtain one)

We offer:

A performance based annual bonus + pension contributions matched up to 6% 28 days holiday + bank holidays and the option to buy/sell holiday Training & Development and opportunities for continuing professional development including regular tool box talks A great team of colleagues to work with Regular social and charitable events and a range of wellbeing activities Enhanced family leave policies A really competitive package of flexible employee benefits including a cycle to work scheme Free parking and disabled parking Access to two holiday homes in Norfolk and Dorset


Join MHS and contribute to making a meaningful impact on the lives of young people in our community.


At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


We're a

Disability Confident

employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we'll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.


Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.