Job Description

Warm Wales is working to tackle fuel poverty by offering free advice and support to ensure people across Wales and South-West England have warm and safe homes. Our work is delivered through a range of different projects which target different groups and localities but all have a shared aim of promoting affordable warmth and reducing fuel poverty.

The role

The Project Delivery Officer will work with supervision, support and mentoring from the Senior Project Delivery Officer and will be line managed by the Project Manager. The main focus will be helping vulnerable, fuel poor households, particularly those in poor housing stock with insufficient heating by delivering a range of advice and support interventions that help address these issues.

You will use a holistic approach that recognises the links between fuel poverty and avoidable health inequalities and well-being. You will engage directly with residents, along with those in the wider community, providing a range of interventions that address the causes of fuel poverty and tackle associated health and well-being issues.

Your primary role will be to build rapport with householders to understand their needs and develop an action plan to meet those needs. You will deliver this plan through bespoke in-depth energy advice, education and support, mostly over the phone, with the aim of maximising income, minimising debt and reducing the risks of fuel poverty, including supporting households to access external help available to them. You will also support project objectives by attending events and meetings to build partnerships with other organisations, raise awareness of the support Warm Wales offers and generate new referrals through face-to-face interaction with householders.

Key responsibilities

Provide support to householders relating to affordable warmth, looking at advice, case worker support, education and behaviour change. Review other areas of support under home safety, income maximisation and wellbeing. Build strong relationships with local groups; liaise with local authorities, community groups and third sector organisations to establish a presence in the areas served by the projects you work on, and generate referrals. Manage casework as per on-going project requirements including working with vulnerable customers. Ensure a high degree of accuracy of data entry and maintenance of records on the company's case management system or any other databases/spreadsheets we use and generate reports regularly or as required. Identify, report and escalate to management as needed on problems or issues and project or casework performance as necessary. Undertake other project related work relevant to the role

Person Specification

Good communication skills: verbal and written and excellent telephone manner Display discretion and treat all client information as confidential Must be able to work using own initiative and manage a high level of casework for various ongoing projects A proven team player Good time management skills Ability to research and investigate cases in support of project delivery Ability to analyse issues and problems, present a summary and propose solutions Strong working knowledge of Microsoft Office and excellent administrative skills Solid organisational skills including attention to detail and multi-tasking skills Welsh speaker / learner Five GCSEs including Mathematics and English Language or equivalent Ability to do basic calculations in relation to energy bills and savings Level 3 in Energy Awareness or willingness to undertake the qualification through Warm Wales Full UK driving licence and use of a car and prepared to travel to other project offices and events as required
The post requires satisfactory DBS check and appropriate references to be obtained by Warm Wales.

Warm Wales is an equal opportunity employer and welcomes applications from all sectors of society.

Job Type: Full-time

Pay: 26,300.00 per year

Benefits:

Company pension Work from home
Licence/Certification:

Driving Licence (required)
Work Location: Hybrid remote in Port Talbot SA13 1SB

Application deadline: 26/06/2025
Reference ID: WWPDO0124
Expected start date: 01/07/2025