Job Description

ABOUT THE ROLE

LOCATION:

WOKING

DEPARTMENT:

RESTAURANT SUPPORT CENTRE

HOURS:

FULL TIME

CLOSING DATE:

25 DECEMBER 2025

WELCOME TO KFC.

HOME OF THE REAL ONES.



We sell the world's best chicken. Seriously. And we've done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we're proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.



Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world's most iconic brands.



What's the gig? Well, you support our restaurants -- and we'll support you every step of the way. Simple. Our doors are open -- and they can take you anywhere.



All we ask is that you be you. Because that makes us, us. Sound good? Great. Let's find out about that job.



THE TEAM



Our Tech team is a 60+ strong team of curious minds, building the digital experiences that power KFC - from app to kiosk, delivery to checkout. We work cross-functionally, move fast, and stay focused on what matters: creating smart solutions that make things better for our customers and our teams.



ABOUT THE ROLE



We are seeking a highly experienced and adaptable Project Manager to lead strategic projects across our Digital & Rest Technology domains. This role requires a dynamic leader capable of managing complex projects, engaging diverse stakeholders, and delivering impactful outcomes in a fast-paced environment. This is a brilliant opportunity for a technologist to expose themselves to a broad range of functions across the business. Key opportunities within the role include:



Point of Sale - delivering our next generation POS solution for the UK & Ireland across over 1,000 sites.

Menu - transforming our menu system & data to ensure we have an agile, efficient and robust menu solution.

Restaurant Architecture - drive resilience and optimisation around channel injections and future technology integrations.



A strong understanding and track record of managing governance to ensure scope, schedule, cost, and risk is tracked and mitigated is crucial.



Above all the individuals will need to be highly adaptable and will be expected to engage a broad range of technical and non-technical stakeholders, aligning all to the best outcome.



WHAT WILL YOU SPEND YOUR TIME DOING?



You will report into the Senior Programme Manager for KFC Tech and work within the Portfolio team. This team's primary responsibility is around hybrid delivery of projects & programmes and you need to have a broad understanding of different delivery methods to be successful in this role. Some other key requirements are listed below:



Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.

Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

Ownership of projects from initiation to delivery.

Coach, mentor, motivate, and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work.

Be able to work with a hybrid delivery framework, that empowers the team to be self sufficient on a day-to-day basis but also provides overall visibility & governance of the project.

Being a great communicator to both our internal stakeholders (other head office functions), global stakeholders (other Yum markets & Global Product Team) and front facing stakeholders (restaurants & franchisees) ensuring they are engaged when necessary and supported when needed.

Establish a robust process for early life support for project go-lives and transition to our service desk for BAU.

Build rapport and establish great relationships with both strategic partners and Franchises when necessary.

Confident in presenting to a wide range of stakeholders across varying levels of seniority and ensuing content is tailored to be engaging and succinct.

WHAT WE LOVE FROM YOU



Qualifications in project management (agile/waterfall) are required, with any technical qualifications preferred, however applicants with equivalent experience and proven track records will also be considered



Project Management Qualification across both a waterfall and agile framework.

Proven delivery track record with technology software and hardware.

Minimum 5-years' experience working as a Project Manager.

Exposure to working in a like for like environment across either Hospitality or Retail.

Experience managing multiple projects across multiple sites.

Clear and concise communicator.

Great stakeholder management skills, including demonstrating ability to influence and lead.

Experience in running workshops to ideate and align stakeholders.

Analytical mindset leveraging data to make decisions and ensure all parties are clear on the knowledge derived from this analysis.

Ability to work in a high pressured and agile environment, ensuring teams remain focused and on-track.

Knowledge of PMO processes.

Broad knowledge across a range of project management tools (Jira, Monday.com).

Good computer literacy skills (Microsoft based applications).

READY?



We hope so, if you're ready to be part of our community, now's the time to apply.



Beware of fake job postings using Yum! and/or our brand logos - KFC, Pizza Hut, Taco Bell and Habit Burger & Grill - on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.



WELCOME TO KFC.

HOME OF THE REAL ONES.



We sell the world's best chicken. We've done it for a long old time -- since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.



People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day -- building our own community, as we serve our original recipe chicken to the ones we're in.



In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.



If you join our team, we only ask one thing. That you be you.



Because that makes us, us.



JOB LOCATION DETAILS

Guildford Road, Woking, United Kingdom, GU22 7NJ



DISCOVER OUR BUSINESS

CHAMPIONING POTENTIAL AT KFC.



At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.



BUCKETS OF OPPORTUNITY.



Think we're just a chicken shop. Think again. At KFC we're serious about helping you discover your potential. We don't hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.



CHAMPIONING POTENTIAL AT KFC.



At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.



BUCKETS OF OPPORTUNITY.



Think we're just a chicken shop. Think again. At KFC we're serious about helping you discover your potential. We don't hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.



CHAMPIONING POTENTIAL AT KFC.



At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.



BUCKETS OF OPPORTUNITY.



Think we're just a chicken shop. Think again. At KFC we're serious about helping you discover your potential. We don't hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.



PERKS, REWARDS AND BENEFITS.



We do things our own way here. And that includes the way we reward you for bringing the graft. And the laughs, too.



Here's what the real deal could look like for you.



DISCOVER OUR FULL RANGE OF BENEFITS

ENHANCED PENSION SCHEME



We'll contribute up to 11%, which could mean we pay more into your pension than you do.



FRI-YAY FINISHES



Clock off at 1pm on a Friday all year round - and make your workdays zing with virtual commutes and hybrid/flexible working.



5 WELLBEING DAYS EACH YEAR



Get 5 extra days to look after you and your wellbeing - on top of your usual holiday allowance.



GENEROUS BONUS SCHEME



We reward strong performance and our bonuses could mean you earn well above industry norms.



ENHANCED HOLIDAYS



You'll start off with 25 days' holiday, which rises to 30 days after 5 years. Plus you have the option to buy and sell additional days.



PROFESSIONAL 1-2-1 COACHING



Personal development, growth and fulfilment come with the territory at KFC.



HEALTHCARE AND LIFE PROTECTION



From private medical insurance to critical illness, life assurance, income protection, dental plan, cancer checks and even a digital GP, we've got your covered.



LIFESTYLE-FRIENDLY PERKS



Flex your package with travel insurance, cycle scheme, retail discounts, charity giving, tech scheme, food and drink discount cards and much more.



25% KFC DISCOUNT



Big discounts on your finger lickin' favorites.



DISCOUNTED GYM MEMBERSHIP



Stay strong with up to 25% off gym membership, up to 50% off home workouts and up to 70% off home and lifestyle purchases.



FULL EMPLOYEE ASSISTANCE PROGRAMME



Lots of well supported wellbeing services including mental health support, legal advice and more for you and your family.



FREE MORTGAGE ADVICE



We can help you get on - or climb up - the property ladder.