Job Description

Project Manager - Manchester, UK

Introduction:

EMR Integrated Solutions is a leading provider of communications, SCADA and instrumentation solutions. Working with industrial sectors as diverse as water, power, utilities, corporate business, broadcasting and public safety organisations, we have a track record stretching back to the early 1980s and a management team with a wealth of industry experience.

Overview of role:

The principle objective of the role is to manage the successful deployment of EMR Integrated solutions to agreed timescales, budgeted costs and the required quality levels. The Project Manager provides the principle point of contact for the customer throughout the lifecycle of the project and ensures the successful handover to the customer support group on final acceptance.

Responsibilities:

The Project Managers responsibilities cover the following seven key areas

Customer Management

Project Delivery

Assigned Resource and Third Party Management

Risk Management

Change Control

Cost Control

Quality Assurance

Customer Management

Provide the principle point of contact for the customer throughout the project.

With the Sales/ Account Manager and Pre-Sales Technical Specialists (where applicable) ensure that project deliverables are clearly defined, and agreed with the customer at the initiation phase of the project

With the Sales /Account Manager and Support team ensure any deployed projects are incorporated within existing or new customer support agreements/contracts

Provide and manage the conduit for all communication written and oral with the customer in relation to the Project

Ensure the customers expectations are set and effectively managed

Build and maintain the required processes between other EMR offices

Agree with the customer the terms or reference, project plan, reporting and planning methodologies to be adopted during the course of the project.

Project Delivery

Principle responsibility to deliver the project to the customer's satisfaction through:

Working with the customer to define and agree a project schedule encompassing all project activities, milestones and key dependencies

Identification and effective management of any required deviations from the agreed project schedule

Principle ownership to the customer in relation to all issues that arise during the course of the project, throughout its lifecycle

Work with all areas within EMR to ensure the timely resolution of any identified issues to the customers satisfaction

Ensure that all necessary post live operational support requirements are in place to facilitate customer support

Providing periodic progress reports on the performance of the project against the agreed deliverables to the customer, and Operations Management.

Be proactive in recommending alternate solutions, to overcome delays incurred during the course of project.

Resource & third party Vendor Management

Working with Operations team ensure that the assigned resources have the appropriate skills/experience to undertake the project and are managed effectively

Ensure that the assigned resources understand EMR's obligations under the contract and the agreed deliverables

Provide day to day management of any assigned engineering resource

Manage through to resolution any issues that are identified by the assigned engineer

Provide the principle point of liaison between EMR and any third party required during the course of the project

Ensure the timely procurement, and logistics of all third party hardware and services required to meet the deliverables of the project

Risk Management

Identify, track all risks that may potentially impact upon the deliverables of the project, and analyse the technical, financial, time and customer relationship implications

Instigate contingency plans in to mitigate any identified risks.

Discuss and agree contingency plans with the customer to mitigate any financial penalties that may be incurred as result of the deliverables not being met

Change Control

Identify changes in project scope or the deliverables and negotiate variations in cost and time with the customer (with assistance with the Sales/Account Manager where necessary)

Identify variations and or changes in project scope brought about by delays to agreed project schedule (i.e. increase in project timescale, abortive site visits etc)

Negotiate variations to contract with the customer where EMR is required to assist the customer or other customer third parties in the resolution of inter working or third party issues which clearly outside the scope of EMR responsibility

Ensure any agreed variation is covered by an customer instruction accepting any cost and time implications

Identify and communicate other business opportunities during the course of the project to the Sales / Account Manager

Cost Control

Manage the Project finances, including third party costs to ensure estimated margins are achieved

Provide authorisation for all project related costs during the lifecycle of the Project

Conduct monthly financial forecasts of projected margin at completion, throughout the project lifecycle.

Raise requests for and or applications for payment at the identified payment milestones.

Liase with the finance department to gain an awareness of the project cash flow and working capital

Negotiate on project completion a final account of all variations incurred during the life cycle of the project

Quality Assurance

Manage the project in accordance with the EMR project management processes

Liaise with Support to ensure the appropriate support arrangements are in place at final acceptance.

Essential Experience

Technical Skills

Minimum of three years experience of Project Management in the IT / Telecom sectors working on external projects. preferably Utilities

Proven Project Management skills within a commercial environment

Experienced in the application of Project Management methodologies

External customer management experience.

Prince 2 Practitioner qualified

Ability to keep abreast of technological changes and trends within the Telecoms industry.

Interpersonal Skills

Ability to broker a position between commercial/technical & customer objectives.

Well developed formal and oral communication and reporting Skills to all levels in a organisation

Good "relationship" and people-management skills

Highly organised work approach within a multi-tasking environment

Ability to find inventive solutions, and to lead/steer discussions to deliver win-win scenarios

Ability to remain calm and focused under pressure

Politically aware/astute

Commercially aware

Negotiation Skills

A proven ability to influence internal and external customers.

Ability to negotiate a win-win with customers.

A track record in delivery of projects on time and to budget.

Job Types: Full-time, Permanent

Pay: From 45,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Casual dress Company pension Free parking On-site parking Sick pay Transport links
Schedule:

Monday to Friday
Work Location: Hybrid remote in Manchester

Reference ID: Project Manager - EMR