Job Description

Salary

47,796

Contractual hours

36

Basis

Full Time

Job category/type

Transformation

Date posted

14/07/2025

Job reference

REQ000153

Please note, we reserve the right to close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Closing date:

27 July

Interview dates:

21 and 22 August



Make a difference, join our team.



The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.



Based in the centre of Manchester, we employ 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.

The role:

as a key member of the Delivery and Improvement Team and wider Digital and Transformation Directorate you will be expected to lead on one of more of our strategic programmes and projects, successfully delivering business changes to high standards, on time and within budget. you will have a key role in project governance and working with stakeholders, to ensure the agreed project outputs are delivered to enable the benefits to be realised you will also play a key role in supporting the development, embedding and continuous improvement of project and programme management through our Centre of Excellence and Community of Practice.




This is a great opportunity for a dynamic project manager with an excellent track record in managing change to achieve benefits to help improve the way we deliver change across the business and drive improvements in public services.

The successful applicant will have:

significant experience of applying Agile methodology ability to identify and effectively manage risks, assumptions, issues, dependencies, benefits and change control significant experience of stakeholder management, RAID management and benefit management a track record of successful delivery of programmes/projects with technical and non-technical workstreams experience of managing cross-functional teams to successfully develop and implement change.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

Asian, Black, Mixed Ethnicity or another ethnic background disabled LGBTQ

Benefits:

Civil Service Pension scheme 32.5 days annual leave hybrid working, 40 percent office based flexible working access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors comprehensive learning and development programme employee discount scheme across hundreds of retailers bicycle loan scheme season ticket loan gym membership subsidy paid for professional memberships eye test reimbursement

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.



Actions we take to embed this include:
an anonymised shortlisting process to make sure it is fair and unbiased monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels providing wellbeing support and opportunities for personal and professional development for all colleagues creating spaces for connection and engagement through our employee network groups and social clubs part of the disability confident scheme providing reasonable adjustments engaging in regular inclusion learning to enhance the cultural competency of our organisation.

If you would like to learn more about the role, please contact Angela Morris, Head of Delivery and Improvement, Angela.Morris@ombudsman.org.uk



Interviews will be held onsite.



Please note that we don't offer feedback at application stage.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.

We do not accept CV's. To apply for the role, please complete the application form by clicking on the 'apply now' button.

No agencies. Applications from individuals only.