Job Description

Description

Are you an experienced project manager looking for your next role in Portsmouth?

CSM2, a specialist equipment manufacturer supplying maritime atmosphere control systems and support services has an exciting opportunity to join the in service support team.

Our Role

The ISS Project Manager role manages projects of various size and scales of activity, teams, and functions within CMS2 to deliver exceptional support services. They also serve as the customer's primary contact, ensuring they're aware of all available solutions for equipment availability, configuration, upgrades, issue resolution, and obsolescence management. Delivering a support solution in a controlled manner
In this respect the role holder will be responsible for opportunity identification, proposal compilation and delivery of solutions.

Key Responsibilities

Accountable for a portfolio of In-Service tasks & projects and related customer support, reporting status and customer satisfaction as required. Lead a small team of ISS Project Co-Ordinator's and Project Engineers for various projects and life support contracts. Take the lead on compiling proposals, with support from the Technical and Commercial teams if needed, to customer issues and solutions including cost estimation and CMS2 management approval process. Responsible for financial planning, tracking, and forecasting multiple parallel assigned projects. Lead effective customer weekly / monthly In Service Support meetings identifying issue resolutions and improvements. Maintain close ties to both CMS2 Engineering and the customer base to ensure the role is a conduit to help ensure they have equal access and knowledge of emerging issues and developments to increase equipment availability and performance. Manage customer escalations for issues and concerns and strive to continually improve. Work closely with production operations to ensure planning and delivery to customer requirements. Represent the business externally at customer, partner, and end user sites to enhance and strengthen the profile and reputation of CMS2. Responsible for the creation, maintenance, and presentation of project information to various stakeholders, including customers, Senior management team, project teams. Ensure technical requirements and challenges are resolved using Engineering, wider ISS team and own knowledge as appropriate. Accountable for the project's management and delivery within the CMS2 project life cycle process. In conjunction with the ISS Delivery Manager and ISS Technical Manager develop and implement effective in-service support strategies and plans in-line with the ISS Directors and overall business strategies and ISS contracts. Support the business via the management of Key Performance Indicators (KPI's) Customer management and reporting of assigned projects. Ensure buy in from stakeholders to project plan and proactively manage impact resolution / reduction.

General activities

Planning, monitoring, reporting, risk, and issue resolution management on assigned projects. Customer communication for assigned projects. Support with process and tool improvements. Provide support for colleagues during peak times or during absence. Maintain continuous professional development to ensure knowledge is up to date. Act as an ambassador for the company in all interactions with customers and the public. Carry out any other ad-hoc duties as required to support the needs of the business.

Skills, Knowledge and Expertise

Essential

Demonstrable professional knowledge of working in Project / Programme & customer centric support environment. Management, ideally in a complex highly regulated engineering environment. Proven track record of managing projects to Time, Cost and Quality. Excellent communication skills and ability to negotiate and influence others, including building and maintaining effective relationships with multiple stakeholders both internal and external. Strong presentation skills, confident speaker and professionally presented. Attention to detail, forward planning and budgeting / financial knowledge. Knowledge of the full project life cycle stage-gate principles of project delivery. Ability to work with diverse project teams and stakeholders. Working knowledge of risk and opportunity management and lessons learned processes.

Desirable

Qualified in industry standard Project management methodologies (APM or similar) Degree qualified or demonstrable relevant experience. Strong understanding of processes involved in planning and strategy, organisation, and governance. Experience within an Engineering role. Experience of working within the Defence or similar Industry. Understanding of Matrix Management. Previous experience of an ERP/MRP system. Experience within a lean manufacturing environment. Business transformation / process improvement experience. Working knowledge of CMS2's products and their maintenance and how they are operated in service.

Role travel requirements

The duties of this appointment relate to the UK, but you may be required to travel when required by the Company. It is not envisaged that you shall be required to work outside the UK for more than one month. Some customer visits may be required outside of the UK.

Other requirements

Candidates must have an existing right to live and work in the UK Candidates must have passed UK security clearance to Security Check level or be able to obtain this level. This normally requires 5 years residence in the UK.

Benefits

We will offer a highly competitive salary and benefits package, these include profit share scheme, company pension scheme, group income protection scheme, 4 x Life Assurance, employee assistance programme and Cycle to Work scheme.



In return you will be joining a company who are growing and looking to provide you with the opportunity to develop your career. We will support you in expanding your knowledge, skills and experience and the team around you.

About CMS2

Managing the critical atmosphere on submarines and other key applications for over 60 years, CMS2, previously known as TPG Maritime, is a leading provider of atmosphere management solutions and critical systems engineering. We specialize in designing, developing, manufacturing, and supporting atmosphere management systems to ensure optimal conditions for life support. With a dedicated team of specialists and cutting-edge tech facilities, we deliver top-notch life of system support for all our products. As part of the Science Group, we are committed to innovation and excellence, collaborating with sister companies like Sagentia Innovation and Osprey. Connect with us to explore how our expertise in critical maritime systems can benefit your operations. At CMS2, we prioritize quality, reliability, and customer satisfaction above all.