Job Description

Established in 2004, Warm Wales works to provide homes with affordable warmth and to alleviate fuel poverty. We work closely with the public and private sectors to maximise funding opportunities which enable individual and area wide energy efficiency schemes.

We need a skilled and energetic individual to be responsible for helping deliver Warm Wales' community focused Hardship Relief Scheme project across South Wales.

The focus of the job is to help vulnerable, fuel poor households, particularly those in poor housing stock, with insufficient heating by delivering a range of advice and support interventions that help address these issues.

Key responsibilities

Provide all administrative support for the various Energy Company Obligation (ECO) projects Evaluate customer applications, adhering to schemes' rules to ensure that applications are 100% compliant Proactively communicate with Local Authorities, private landlords and private householders to increase new business for the ECO scheme. Monitor and report on own projects relating to referrals and income generating initiatives. Manage casework as per on-going project requirements, providing energy advice and working with support agencies Action first-line complaints and following the complaints procedure escalating complaints as required and helping to improve customer relations Coordinate and participate in marketing/networking events inclusive of establishing venues, correspondence, PR material/products and smart-reporting on events, etc. Ensure a high degree of accuracy of data entry and maintenance of records on the company's CRM; other databases/spreadsheets and generate reports on a weekly/monthly basis or as required Action inbound and outbound calls which includes arranging appointments and updating customers with services offered etc. Work closely with other departments to support other projects and Project Managers, to ensure timely delivery of services
The post requires a satisfactory DBS check and appropriate references to be obtained by Warm Wales.

Warm Wales is an equal opportunity employer and

Job Types: Permanent, Part-time

Pay: 18,481.00 per year

Expected hours: 26 per week

Benefits:

Company pension On-site parking Work from home
Work Location: Hybrid remote in Port Talbot

Application deadline: 25/04/2024
Reference ID: WWPOPT1123