Job Description

The Company

Chirpy Heat is a leading provider of heat network consultancy in the housing sector aiming to deliver simply better heat networks for customers, landlords and the environment. We are purpose-driven business who take looking after our people and the planet as seriously as profit.

We work on all aspects of heat networks - both communal and district schemes - to improve their performance for clients and customers including:

Strategy and approach

Performance and design

Data and data management

Metering and billing

Regulation and compliance

Management and governance

Customer communications

We are a friendly, dynamic business with a work ethos based on problem solving, collaboration, innovative ideas, creative solutions and enthusiasm.

Our Vision: To deliver simply better heat networks. For clients, for customers and for the low carbon future

Our Mission: High quality, independent and innovative support for property managers with one aim; creating simply better heat networks.

Our Purpose:

1.To help create the affordable, low carbon future for all of our homes.

2.To provide advice that is independent and focused on the needs of our clients and their customers.

3.To keep learning about the challenges of housing and property management and what that means for our business.

4.To help housing and heat network managers to bridge the information, knowledge and experience gap that prevents them from delivering better, lower cost, lower carbon services to their customers.

5.To be an advocate and champion for housing and heat network managers in the heat network sector, regulators and government.

6.To share our passion with clients, their customers and the Chirpy Team for the delivery of affordable heating and homes for everyone, particularly those in underserved communities.

Our Clients: Our clients are housing and property managers that operate heat networks, with a focus on networks that serve social housing with end customers on low incomes and in underserved communities. This includes, but is not exclusive to, Housing Associations, Local Authorities and Managing Agents.

Further information about us and our work is available at Chirpy Heat.

The Role

The Project Operations Coordinator will play a pivotal role in supporting our business delivery teams--data, consultancy, and technical. This includes providing administrative assistance across various functions, particularly in client support, communications and operational delivery. The role is integral to ensuring smooth operations and cohesive support across all teams.

We specifically welcome applications from people looking for part-time work and/or flexible hours. We have an office in Southwell, Nottinghamshire, where you will be expected to work from on a regular basis (2 days/week minimum)

The Benefits

In addition to an attractive salary, we also offer all staff an attractive benefits package which includes:

6% contribution to your pension

Discretionary profit and performance-related annual bonus

Flexible working with time off in lieu

25 days leave, an additional day off for your birthday, a volunteering day plus Christmas closing

Opportunity to work abroad two weeks per year

Opportunity to join our private medical insurance scheme

Cycle to work and EV car leasing schemes

Learning and training opportunities to meet your ongoing development need

Duties & Responsibilities

Client Support

Help to keep our client/ project tracking systems up to date

Schedule and organise meetings for the teams

Client outreach, liaison and follow up

Project and Operational Support

Desk-based research either for projects or internal needs

Create and maintain template reports, proposals, and documents

Input, update, and analyse data in spreadsheets

Assist with data requests from clients, collection and filing as well as downloading data from online portals

Take notes in meetings and share key updates with relevant teams

Communications

Assist in keeping our website up to date

Contribute ideas and suggestions for streamlined ways of working

Provide social media support

Knowledge & Understanding

We have included details of the experience, knowledge and personal attributes we are seeking in the table below.

We are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your knowledge and experience doesn't align perfectly, we encourage you to apply anyway or to get in touch to discuss the position further. You may be just the right candidate for this or other roles.

Notes

This job description may be revised in the light of changes or developments which may occur after discussion with the post holder.

The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.

The post holder will undertake such other duties as may be required commensurate with grade and experience.

The post holder will use all equipment and carry out all duties in a safe manner in compliance with current health and safety legislation and regulations.

Person Specification: Project Operations Coordinator

Essential

Qualifications

A-Level standard education

Experience/Knowledge

At least 12 months administrative experience

General office experience (i.e. filing systems, processes, databases etc)

Good working experience of Microsoft Word, Excel and PowerPoint

Good working experience using email

Personal Attributes

Excellent communication / interpersonal skills

Highly organised and attention to detail

Ability to learn new skills and knowledge

Flexible approach and willing to support team at all levels

Team player

Can-do' attitude

Able to work both independently and collaboratively with colleagues

Desirable

Experience/Knowledge

Project coordination/ management experience

Communication responsibilities

Experience with a housing, energy or environmental organisation

Personal Attributes

Personal interest in environmental issues

Able to contribute effectively to discussions

Job Type: Full-time

Pay: 24,600.00-27,500.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Flexitime Free parking On-site parking Paid volunteer time Private medical insurance Referral programme Work from home
Work Location: Hybrid remote in Southwell NG25 0TX