Job Description

Job Summary

We're looking for a highly organised and detail-oriented

Product Operations Coordinator

to join our growing team.
You'll be working on a range of innovative Sports Recovery Technology products, supporting inbound freight, product management, quality assurance, and operational documentation.

This role acts as a key bridge between product sourcing, customer service, and operations--helping to ensure our products meet the highest standards throughout their lifecycle.

Role Overview

We are seeking an experienced and dynamic Operations Manager to oversee and optimise our organisational processes. The successful candidate will be responsible for managing teams, ensuring efficient project execution, and driving continuous improvement initiatives. This role requires strong leadership, strategic planning, and excellent communication skills to align operational activities with organisational goals. The Operations Manager will play a pivotal role in fostering a collaborative environment that promotes productivity and innovation across departments.

Key Responsibilities

Take point on product documentation, ensuring internal knowledge bases are accurate and current during product development. Liaise between Customer Service, Product Sourcing teams, and suppliers to identify, raise and resolve product queries and faults. Maintain fault tracking, spot trends in fault data, and support corrective action follow-through. Support the team with inbound logistics by tracking shipments, assisting with freight coordination, and keeping ETAs up to date. Coordinate delivery booking-in with UK & EU warehouses, flagging delays, shortages, or discrepancies early. Support shipping/inbound documentation to ensure smooth warehouse intake. Maintain organised digital records in Google Drive for easy cross-team access.

Skills & Requirements

2+ years in product operations, supply chain, logistics coordination, QA/QC, or a related role in

physical consumer products

or electronics sectors. Confidence coordinating with offshore manufacturers and third-party warehouse partners. Strong written and verbal communication, able to produce clear reports and documentation. Highly organised with excellent attention to detail and follow-through. Comfortable working with simple data in Sheets/Excel to spot trends and summarise findings. Start-up mindset: proactive, adaptable, and happy working across multiple functions. This role may include occasional team trips to China (for factory follow-ups, or team offsites) -- all visa costs and arrangements supported.

Why Pulsio

Pulsio is a fast-growing London-based recovery technology brand on a mission to help people move, perform, and feel better. You'll be joining a lean, ambitious team where your work directly improves the quality, reliability, and customer experience of our products. This is a fantastic opportunity to shape the future product range of a fast-growing wellness brand, with competitive salary and comprehensive benefits.

What Success Looks Like

Inbound deliveries booked-in smoothly with warehouses and tracked clearly end-to-end. Faster, more structured resolution of product faults between product development, customer service, and suppliers. Reliable documentation and knowledge bases that teams trust and use daily. Fewer recurring quality issues due to strong trend tracking and corrective action support.

What We Offer

25 days annual leave plus bank holidays. Yearly bonus scheme. Opportunity for hybrid working. Gym membership or ClassPass allowance. Access to any WeWork coworking space globally. 40% Employee discount on Pulsio products. Fantastic career development opportunities. A dynamic, fun and supportive environment. Competitive salary and comprehensive benefits.
Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Cycle to work scheme Employee discount Free fitness classes Gym membership Work from home
Work Location: Hybrid remote in London SW1W